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You can't.

You can't pay to remove a bad review. Yelp won't remove it. You can't buy advertising from Yelp to get it removed. You can't pay someone else to remove it, either. If anyone says you can pay them to remove a bad review, they're just trying to take your money. They have no control over Yelp's data.

But you can send a private message to the person who wrote the review, and work with them to get them to change it or remove it. But it's hard and takes a lot of time to stay on top of.

TalkToTheManager can't remove reviews, but we can help prevent those bad reviews in the first place.

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TalkToTheManager can't remove negative reviews, but we can help prevent those bad reviews in the first place.

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How It Works


We provide a dedicated phone number for you to display at your business.


Customers text their comments to the phone number. You won't see their number.


We forward the comments to management by text message or email.


Management can reply to the customer immediately. Customers won't see manager phone numbers.


Uncover hidden issues and reply in real-time.

Retain customers you would have lost and show customers you care.

Save money by discovering improvements to operations.

Discover what your customers really think.

Success Stories

It was really a game-changer for us. With this service, we have a very low rate of unsatisfied guests.

Brittany Platt Director of Marketing Torchy's Tacos (60 locations in 3 states)

The customers love it. They absolutely adore it. It's very powerful. It's a must-have tool for every restaurant owner to run their restaurant in a proactive way.

Roland Laurenzo President Laurenzo's El Tiempo Cantina (11 locations, customer since 2012)

The first month is FREE.
Then only $29 per month per location.

No contracts. No setup fees. Cancel online anytime.

Have questions? We're here to help.

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