Question & Answer Videos
27 Questions and Answers
Sit back and watch this video that will answer every question you have about our service.
Running time: 28 minutes, 37 seconds
Note: a few months after these videos were released, we added new pricing tiers and new features. We also limited the number of users assigned per location.
Short Q & A Videos
How does it work?
Running time: 39 seconds
How does it work?
What will my customers see?
Running time: 1 minute, 4 seconds
What will my customers see?
What do customer messages look like?
Running time: 54 seconds
What do customer messages look like?
How do I reply to a customer?
Running time: 43 seconds
How do I reply to a customer?
If it's anonymous, how do I identify a customer?
Running time: 1 minute, 5 seconds
If it's anonymous, how do I identify a customer?
How does your pricing work? What is a location?
Running time: 40 seconds
How does your pricing work? What is a location?
Can I have multiple locations on one account?
Running time: 44 seconds
Can I have multiple locations on one account?
How long does it take to set up?
Running time: 1 minute, 49 seconds
How long does it take to set up?
Do you send signage to me?
Running time: 1 minute, 8 seconds
Do you send signage to me?
Do I have to be good with computers to use this?
Running time: 47 seconds
Do I have to be good with computers to use this?
My managers are busy and may not be able to respond to a customer immediately. How do you remedy that?
Running time: 40 seconds
My managers are busy and may not be able to respond to a customer immediately. How do you remedy that?
When managers go on vacation or are off-duty, how can they keep from getting these messages?
Running time: 2 minutes, 18 seconds
When managers go on vacation or are off-duty, how can they keep from getting these messages?
What if a customer is sending annoying texts? What about text spam?
Running time: 1 minute, 56 seconds
What if a customer is sending annoying texts? What about text spam?
Can I receive customer messages by email instead of text message?
Running time: 36 seconds
Can I receive customer messages by email instead of text message?
Are there limits on texts?
Running time: 1 minute, 18 seconds
Are there limits on texts?
Can I use one number for multiple locations?
Running time: 1 minute, 25 seconds
Can I use one number for multiple locations?
Do you support multiple managers receiving messages?
Running time: 1 minute, 20 seconds
Do you support multiple managers receiving messages?
I don't run a restaurant. Will this still work for my business?
Running time: 27 seconds
I don't run a restaurant. Will this still work for my business?
Will I get complaints all the time?
Running time: 34 seconds
Will I get complaints all the time?
How many messages can I expect per day?
Running time: 2 minutes, 36 seconds
How many messages can I expect per day?
We have a call center that will handle these messages. Can we use your service to offset our costs?
Running time: 1 minute, 30 seconds
We have a call center that will handle these messages. Can we use your service to offset our costs?
Do you have to sign a contract?
Running time: 28 seconds
Do you have to sign a contract?
How does billing work?
Running time: 46 seconds
How does billing work?
We have many locations. Can we get a discount?
Running time: 18 seconds
We have many locations. Can we get a discount?
Can you invoice me?
Running time: 20 seconds
Can you invoice me?
How is this different from Yelp?
Running time: 1 minute, 16 seconds
How is this different from Yelp?
How long have you been in business?
Running time: 43 seconds
How long have you been in business?
The first month is FREE.
Then only $29 per month per location.
No contracts. No setup fees. Cancel online anytime.
Have questions? We're here to help.
