How it Works - Talk to the Manager

Anonymous Feedback by Text Message

(and you can text back)

Conveniently receive and respond to messages from your customers

Respond to Instant Customer Feedback

You and your staff receive and respond to comments by SMS & email from customers while they're still at your business.
TalkToTheManager analytics are powerful to help you spot trends in your business

Spot Key Trends

Get real-time analytics. Make improvements today that affect your bottom line tomorrow.
Get a handle on online reviews. Prevent them instead of reacting to them

Improve Online Reviews

Catch negative reviews before they happen. Find more advocates to leave you great reviews!
only $29 a month per location

30 days free.
No contracts. Cancel any time.

How it Works
First of all - it's NOT an app.
  1. Step 1
    Your business signs up for our service and we instantly provide a dedicated phone number to display at your business.
  2. Step 2
    Display the number how you choose at your business, encouraging users to text their comments.
  3. Step 3
    Customers text their comments to the number as easily as texting a friend.
  4. Step 4
    Managers on duty receive the message on their phones by text or email. Managers don't see the customer's phone number.
  5. Step 5
    Managers can respond by text immediately while the customer is still on premises, resolving issues or receiving praise for a great experience.
  6. Step 6
    Customers leave happy and in many cases write a positive review online. They tell their friends and come back, bringing in more revenue and loyalty to your brand.
Table tent on table
Customer texting their comments
Management responses on cell phone

Logo for US Dry Cleaning Services

Talk to the Manager has been the ideal way for our business to bridge the gap between the customer and the manager. TTTM gave us the opportunity to address any complaint a customer had before it was posted on a review site.

The ability to respond immediately to a customer complaint has vastly improved our business and generated immense positive feedback throughout our community.

Kevin Taylor
Director of Strategic Planning
US Dry Cleaning Services Corp.
Logo for Pinocchio's Incredible Italian

We get two to three texts a day -- usually about what a great job our server is doing! It is great to hear that our guests are happy and having a great experience!!

Annie Vick
Pinocchio's Incredible Italian
Logo for Sherman Residential

Talk to the Manager has been a great way for us to learn exactly what our residents need and want before they get upset and go online to post a bad review. It is an immediate outlet for our residents to vent therefore, we have seen a drop in our resident complaints and online negative reviews. Great service!

Garrett Salk
Asset Manager
Sherman Residential
Logo for Booty's Street Food

TTTM has been a pleasant surprise, a perfect way to connect with guests during and after their meal. At first we were skeptical, but the guests that use it enjoy the connection - and those that don't probably don't even notice. The ability to have a response directly from an owner is something that no guest has ever experienced before - and they love it!

Nick Vivion
Booty's Street Food

Success Stories

Brittany Platt - Torchy's Tacos
Brittany Platt
Director of Marketing
Torchy's Tacos
Torchy's Tacos
(26 locations across Texas)
"It was really a game-changer for us."
Roland Laurenzo - Laurenzo's El Tiempo Cantina
Roland Laurenzo
Laurenzo's El Tiempo Cantina
Laurenzo's El Tiempo Cantina
(7 locations in Houston)
"It's extremely effective. I love it."

What the Press is Saying
creating positive buzz and improving online review ratings
Bottom line: Restaurants have a new way to intercept and address negative comments before they end up on a review site like Yelp
skip over the public, negative step of posting a bad review online
Talk to the Manager is an ideal replacement for comment cards
the cure for restaurateurs' Yelp-related headaches

First month FREE. Then only $29 per month per location.
No contracts.  No setup fees.  Cancel at any time.

Need more information? Learn more »