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I'm sure you've had a negative experience at a restaurant, hotel, or other business. Maybe the problem was due to bad service, terrible food, or a dirty table.

You probably didn't tell the server or ask to speak to the manager. Most people don't.

93% of customers who are dissatisfied at a business will say nothing. They just never go back.

Wouldn't it be great to let the business owner know anonymously? But in a way that they can still respond to you before you leave and make sure they set things right?

Now you can. With TalkToTheManager.

When a business you visit uses TalkToTheManager, all you have to do is pick up your cell phone and text your comments to the manager using a special phone number. And the best part? The manager will never see your cell phone number. You can be completely honest. And the manager can respond to you by text message, too! And if they want to compensate you, then it's up to you to tell the manager where you are so they can find you.

Are you a business owner? You can start using it in 5 minutes.


Find out more »

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How It Works

 

We provide a dedicated phone number for you to display at your business.

 

Customers text their comments to the phone number. You won't see their number.

 

We forward the comments to management by text message or email.

 

Management can reply to the customer immediately. Customers won't see manager phone numbers.

Benefits

Uncover hidden issues and reply in real-time.

Retain customers you would have lost and show customers you care.

Improve online ratings by preventing negative reviews.

Save money by discovering improvements to operations.

Discover what your customers really think.

Track which locations are providing the best service.

Success Stories

It was really a game-changer for us. With this service, we have a very low rate of unsatisfied guests.

Brittany Platt Director of Marketing Torchy's Tacos (38 locations in 3 states)

The customers love it. They absolutely adore it. It's very powerful. It's a must-have tool for every restaurant owner to run their restaurant in a proactive way.

Roland Laurenzo President Laurenzo's El Tiempo Cantina (11 locations, customer since 2012)

The first month is FREE.
Then only $29 per month per location.

No contracts. No setup fees. Cancel at any time.

Have questions? We're here to help.

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