Basic Message Performance Reports
We use automated algorithms to determine the sentiment (positive/negative) of your customer messages, and provide information on message sentiment and volume in these easy-to-read reports.
With our informative reports, you'll be able to track progress and improve each month, and help you discover operational trends so you can adjust quickly.
Basic Performance Reports Demo
Running time: 7 minutes, 33 seconds
Reports Available
- Message volume by location
- Positive messages by location
- Negative messages by location
- Management responses by location
- Customer messages for a single location
- Positive messages for a single location
- Management responses for a single location
- All can be viewed over:
- last 30 days
- single month
- single day (shown by hour)
- Printable charts
- Save chart as a PDF, png, jpeg, or svg
Organization Overview
This is the overview of your organization. We present message volume and sentiment for the given time period.
Click for a full, zoomed view.
Message Volume and Sentiment by Location
YOu can view a single location to view customer messages, positive/negative messages, and manager responses in one view.
Click for a full, zoomed view.
Granular Views
In our granular view, you can see messages across an entire month (by day) or day (by hour) and click to view messages.
Click for a full, annotated, zoomed view.
