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We launched in 2012 as a service to help business owners, and we're proud that we've grown to serve so many great customers all over the US and Canada.

How We Help

TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to respond in order to address customer service, product, and facility issues before a bad experience becomes a bad review.
Learn more about how it works »

Each business that signs up gets signage featuring their own unique phone number. When a customer texts their comments to the number, the message is forwarded to the management staff at that business, and anyone on staff can respond. All others on the contact list will get a copy of the response, so everyone on the management staff stays in the loop.


Leadership Team

You

You

Chief Feedback Officer

Thanks to you, we're making the service better all the time. Over the last 3 years, you've helped us improve our service, and we've added tons of features. We have a nice list of features to add in the future, too, so you'll continually see TalkToTheManager improving.

John Washam

John Washam

CEO & Founder

I've been a software engineer since 2001, and have been working for startups and launching startups on the side ever since. I'm a rare mixture of designer, product guy, programmer, and server administrator. I love creating products that people love!

Curious about this knucklehead? Find out more.

Jeremy Luby

Jeremy Luby

Co-Founder & VP of Business Development

Startup junkie! I'm addicted to helping entrepreneurs and making friends in the process. I'm a UW grad who's looking to change the world. If you want to help me, let's connect!


Advisory Team

Karen Mooney

Karen Mooney

VP of Expansion & Finance at UP Global, a non-profit organization that creates access to entrepreneurship for individuals in over 120 countries.

Formerly a successful entrepreneur in the aviation industry, Karen has strong experience in strategic planning, finance, international business, forecasting, systems, people management, financial analysis, HR, risk management, contracts and merger & acquisitions. BA Accounting, MBA & CPA (Inactive).

John Nelson

John Nelson

Board Member of the Society for Information Management - Seattle Chapter

John is a dynamic business development executive with 10+ years of highly impactful experience in technical environments.

Dave Parker

Dave Parker

Senior VP Programs & Products, UP Global

Over the last 20+ years Dave's career success has included both product and service industries, selling both tangible and intangible technology products and professional services. Markets have included software, wireless and hardware. An Alumnus of the University of Washington, Dave has been recognized by the World Technology Network for Innovation in the Software Industry, Forbes "Best of the Web" and the Puget Sound Business Journal’s "40 under 40".

Steve Stoddard

Steve Stoddard

Chief Executive Officer at Pacific Catch Inc.

Formerly CEO of Restaurants Unlimited, a 21-brand restaurant group, Steve brings his wealth of experience in restaurant operations and management.

I believe Talk To The Manager is a great solution for managers wanting to know how their guests perceive their experience and it allows them to interact with their guests receiving valuable feedback!