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Our analytics service is truly amazing. We provide straightforward analytics and actionable insights into your business: where you're doing great and where your organization and staff need improvement.

With TalkToTheManager™ analytics, you'll be able to get a view of the entire organization, individual locations, and even individual manager performance.

Advanced Performance Analytics Demo


Running time: 19 minutes, 37 seconds

Performance Indicators Available

  • Customer message & manager reply volume
  • Sentiment analysis of customer messages (positive/negative)
  • Customer message categories (and sentiment of category):
    • staff
    • product
    • menu
    • cleanliness
    • timeliness
    • location
    • value
    • accuracy
    • ambience
  • average management response percent
  • average management time to respond
  • percent of negative communications that turned positive
  • best/worst times of:
    • day (by hour)
    • day of week
    • day of month
  • all stats segmentable by:
    • all locations
    • single location
    • managers on duty at a location
  • custom and predefined date ranges from single day (with per-hour granularity) up to all-time
  • Printable graphs
  • Save graphs as a PDF, png, jpeg, or svg


Organizational Views (location granularity)

These screenshots show each location, sentiment of customer messages, categories of messages, and much more.


Click for a full, zoomed view of these screenshots.

The overview shows each location's message volume and message categories, as well as the organization's overall sentiment, and response metrics.

This view displays the sentiment of messages at each location.

This view displays the categories of messages, and the sentiment of each category by location.

This view lists each location with the response metrics of management.

This screen shows the best and worst times of day, days of the week, and days of the month overall and by location.
       

Single Location Views (manager granularity)

These screenshots show metrics for a selected location: sentiment of customer messages, categories of messages, individual manager performance and much more.


Click for a full, zoomed view of these screenshots.

The overview shows a single selected location's message volume and message categories, as well as the location's sentiment, and response metrics.

This view displays the sentiment of messages received while each manager was on duty at the selected location.

This view displays the categories of messages, and the sentiment of each category while the selected location's managers were on duty.

This view lists the response metrics of management for a selected location.

This screen shows the best and worst times of day, days of the week, and days of the month segmented by manager.
       

No contracts.  No setup fees.  Cancel at any time.