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Running time: 23 minutes, 12 seconds

With our Text Message Voting, we help you get actionable answers from your audience via text message on mobile devices and collect on-the-go feedback. We'll explain how to set up and conduct text message surveys with our easy-to-use software.

Try Surveys for FREE

Free 30-day trial.
Surveys start at only $69 per month.

How it Works

1. Create the survey

Create the survey, including a keyword. We have 5 question types: multiple choice, essay, number range, true/false, and yes/no.

Create the survey, including a keyword. We have 5 question types: multiple choice, 
                essay, number range, true/false, and yes/no.

2. Promote the survey

Promote the survey to your customers by posting your TalkToTheManager number and the survey keyword. It's as easy as that.

Promote the survey to your customers by posting your TalkToTheManager number and the survey keyword.

3. Customers text to start

Customers simply text the keyword to the number to start the survey. At the end they get a message you can customize, such as providing a reward.

View of customer taking an SMS (text message) survey


Question Types

Multiple Choice

Text message survey question type: multiple choice

Number Range

Text message survey question type: number range

This is a great option for ratings.
Example: scale from 1-5



True/False

Text message survey question type: true/false





Essay

Text message survey question type: essay

This allows survey participants to answer open-ended questions.

Yes/No

Text message survey question type: yes/no


Straightforward Survey Results


We make it easy to analyze the results of your surveys to ensure you get the most from your customer interactions.


Click for a full, zoomed view.

We make it easy to analyze the results of your surveys to ensure you get the most from your customer interactions.

Click for a full, zoomed view.

Individual responses

Not only can you view each participant's individual responses, you can even click the customer number and send a message (anonymously) to the customer, just as if they had initially texted your TalkToTheManager number to provide feedback.

You can also export all individual responses as a CSV file.

Not only can you view each participant's individual responses, you can even click the customer number and send a message (anonymously) to the customer.

5 Important Things to Keep in Mind

1. These are not "push" surveys.

Our surveys are initiated by your participants and and cannot be "pushed" to them. Each participant must text a keyword (which you specify) to your TalkToTheManager number to start the survey.

2. You will not see customer phone numbers.

We don't expose the customer phone number, but you can reply by text to a participant. Their customer "number" (abbreviated) is available in the survey results.

To respond to a customer, send a text to that location's TalkToTheManager number, and start the message with that customer number. Example: if the customer number was 16, start the text with "16: " (without quotes) and add your response, like this:

16: I wanted to ask you about one of your survey responses. Do you have some time?

If you want the actual phone number, you can ask for phone number as an answer to one of the survey questions, as an "essay question" (open-ended question) type.

3. For extremely large events, this may not work for you.

Because the number we provide is a 10-digit number and not a short code (5-6 digit number). 10-digit numbers face throttling under high volume to avoid abuse. We do not control this throttling..

However, about 20-30 people can take the survey at once with little delay. If you need higher volume, there is a setting you can opt into so up to 200 people at a time can take the survey comfortably. Keep in mind this high volume option will make the survey questions come from a number that is not the number we assigned. A customer will text your number to initiate the survey, but the questions and interactions will happen on another number.

4. You could run out of survey texts

While you have surveys under way, you can keep tabs on how many texts are being used from within the survey manager. We'll notify you when you're starting to run low. You can purchase additional survey texts at any time (on Plus or Pro plan).

Survey Calculator »

5. Our Starter plan only has enough survey texts for internal testing.

You get very few survey texts with the Starter plan. It is a free trial plan and you will only have 100 texts to try it out internally. If you use this for real-world surveys, you'll run out very quickly, frustrating your customers. To use surveys in a real-world capacity, you must upgrade to the Plus or Pro plan.

If these conditions will not work for you, please look one of our many competitors:
https://www.google.com/search?q=text+message+surveys


Try a Text Message Survey

Text "example" to (425) 321-0314

Free 30-day trial.
Surveys start at only $69 per month.

No contracts. No setup fees. Cancel online anytime.

Have questions? We're here to help.