Advice for Starting a Restaurant
A lot of people will give their advice when you start a new venture. When John started TalkToTheManager, he got the firehose of advice. It can...
Read more »Exceptional or Expected: The Small Things that Keep Customers Coming Back
There's a saying about customer service suggesting that "You're only as good as your last transaction". In reality, you're really judged by your next "transaction", meaning...
Read more »8 Ways to Keep Your Top Restaurant Talent
Hospitality employees are a hot commodity, which means operations from mom-and-pop to big chains are scrambling to keep top talent. Here are some ways to keep...
Read more »We Received a Random Comment Card from 2,000 Miles Away
TalkToTheManager is a customer feedback service, and we deal with routing customer comments to management all day (and all night) long. But we do it digitally....
Read more »Minimum Wage Law Passes Again - Coming Soon To Your Town
The results of yesterday's election has left Tacoma, WA as the third city in Washington State to adopt a new minimum wage law. Voters decided to...
Read more »Restaurant Tips for Getting More Texts Using TalkToTheManager
For TalkToTheManager customers, we want to help you get the most value from our service, so we've put together this brief list of tips to help...
Read more »Danny Meyer on the Personalness of Creating Food for Guests
Danny Meyer is a well-known restaurateur. He founded Union Square Cafe, Gramercy Tavern, Blue Smoke and Jazz Standard, Shake Shack, The Modern, Cafe 2 and Terrace...
Read more »What You Need to Know Before Replacing Tips with a Service Charge
In Washington State, Seattle restaurant owners are facing the minimum wage increase that came into effect on April 1st. Just because you are in another city...
Read more »Journalist Creates Fake Business, Easily Buys Yelp Reviews & Social Followers
You've never heard of Freakin' Awesome Karaoke Express? Aww, it's the best mobile karaoke truck in the Bay area! The bad news: it's not real. Freakin'...
Read more »Sodium Warning Mandate Coming to New York City
The New York City Board of Health passed a first ever sodium warning regulation. It passed on September 9, 2015, with a compliance date of December...
Read more »