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Talk To The Manager Blog

Helping Restaurants Improve Operations, Save Money and Foster Customer Relationships since 2012

Page 1 of 22 Older Posts  

We're Sponsoring Restaurant Unstoppable

We've entered into a partnership with Restaurant Unstoppable to sponsor episodes of this amazing show! Starting in early January, subscribers to the Restaurant Unstoppable podcast will...

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Author image John Washam on restaurants, management, customer service, podcast 02 January 2022 Comments

What You Should Know About A2P 10 DLC

We've been working over the last several months to get ready for A2P 10 DLC industry regulations, and for the most part we've made this work...

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Author image John Washam on text messages 30 September 2021 Comments

Easy Contact Tracing for Restaurants using TalkToTheManager

We've gotten feedback from our customers that they are using our service to manage contact tracing for their restaurants (and other businesses) to record customer contact...

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Author image John Washam 31 January 2021 Comments

Improvements For Invoiced Customers

We've just added some new tools to the dashboard to give our invoiced customers better control and visibility over their accounts. To get to these go...

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Author image John Washam on invoices, billing 13 November 2020 Comments

New Feature: Clone a Text Message Survey

Our text message surveys have been extremely popular with our customers, almost as much as our text message feedback service! One thing you couldn't do for...

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Author image John Washam 22 September 2020 Comments

Text Solution for Curbside Pickup, Customer Feedback, and Communication during the COVID-19 Pandemic

We were hesitant to write any pandemic-related posts to avoid profiting from the pandemic or giving the perception. However, we've had customers reach out to us,...

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Author image John Washam 24 May 2020 Comments

New Feature: Forget a Customer

What? In brief, you can make a customer that has texted you before appear to be a new customer when they text you next time. Background...

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Author image John Washam 17 March 2020 Comments

We've Increased Capacity for Text Message Surveys to 200 Participants At at Time

In the past, if you were trying to run a text-message survey at a large event, you would end up with surveys slowing down. But now,...

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Author image John Washam 27 January 2019 Comments

New: Email Notification when a Survey is Completed

You asked for it, and we listened. We've added a preference so that you can choose to receive an email when a customer completes your text-message...

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Author image John Washam 04 February 2018 Comments

27 Tips On How To Be A Good Server To Share With Your Staff Tonight

By Theresa Navarra at Upserve When you decided to become a restaurant server, no one handed you a guide on how to be a good server...

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Author image John Washam on restaurants, customer service, service 28 November 2017 Comments
Page 1 of 22 Older Posts  
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