The 5 Steps for Gathering and Handling Customer Feedback
When it comes to feedback (from both customers and employees), the time of receiving until the time of action is largely ignored. Everyone in the restaurant...
Read more »Don't Download Another Comment Card Template
Looking for a free comment card template? It's time to give up on comment cards. Even if you could get your comment cards for free, they...
Read more »Restaurant Owners Win with Real-Time Customer Feedback
When you went to a restaurant in the old days, you knew the owner by name, and if something wasn't right with your meal, you could...
Read more »We Received a Random Comment Card from 2,000 Miles Away
TalkToTheManager is a customer feedback service, and we deal with routing customer comments to management all day (and all night) long. But we do it digitally....
Read more »Using TalkToTheManager to Receive Customer Feedback on Your iPad
We get quite a few support calls asking how to use TalkToTheManager with the iPad or other tablet. The good news is you can view customer...
Read more »How to Get Anonymous Customer Feedback By Text Message
We know comment cards have their problems. So we made something better. Our service allows your customers to text your business anonymously. When you sign up...
Read more »TalkToTheManager: The Crazy Idea That Works
When I first had the idea for TalkToTheManager back in 2011, it seemed like just an interesting novelty. But the more I spoke to business owners...
Read more »Why No One Fills Out Your Comment Cards
There are a number of problems with comment cards, but here are the reasons why they usually remain blank after the customer has left. At each...
Read more »The Days of the Comment Card Box Are Over
3 years ago, we created this blog post: 5 Big Problems with Comment Cards and it's still our most popular. The reason the article resonates is...
Read more »Customer Feedback: Are We All Chasing the Great White Whale?
Customer feedback. Are we doing it right? We spend so much time creating comment cards, and coming up with survey questions so that we can better...
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