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Restaurant Tips for Getting More Texts Using TalkToTheManager

For TalkToTheManager customers, we want to help you get the most value from our service, so we've put together this brief list of tips to help you get more texts (and therefore more feedback) from your customers.

Promote your TalkToTheManager number.

If customers don't see the number or don't have the messaging with it close by, they may not notice your signage or know what it does.

At restaurants, we find the best engagement comes from signage on every table.

Here's an example at Laurenzo's El Tiempo Cantina in Houston. They add the table number to their signs, so customers can indicate where they are, if needed.

TalkToTheManager table sign at Laurenzo's El Tiempo Cantina

One sign up by the register isn't enough. You'll get very little feedback that way.

For businesses that are primarily take-out, like coffee shops, doughnuts, and pizza, we recommend placing a sticker on the to-go container (bag, box, or cup). If you can, have the number and call to action pre-printed on the container.

This is an example from Torchy's Tacos:

TalkToTheManager sticker on a bag at Torchy's Tacos

Make a call to action that gets you the feedback you want.

We've found that when our customers ask for a specific kind of feedback, they get what they ask for. Putting the right kind of call to action on signage will get you the feedback you want. And be sure to customize the message for your brand in your brand's voice.

Looking for customers to suggest improvements? Ask:

"How can we serve you better?"


"What would make our restaurant even better?"

On the other hand, if you are seeking praise for your business, your product, and your staff, ask:

"How were we awesome today?"


"What is your favorite thing about ____?"

You can also tailor the call to action to help you make decisions.

"Which is better, the blueberry pie or marionberry pie?"

Get your staff involved

You will get the most engagement when your staff also promotes the number.

"Feel free to send us an anonymous text and tell us how we're doing. We'd appreciate your feedback and won't see your phone number."

That's as easy as it gets.

And let staff know that we've found that 75% of messages received from customers are positive, so this is a great way for staff to get positive feedback from customers, get better tips, and get praise that goes straight to their supervisor, increasing their chances of a promotion.

Handle Complaints Privately, in Real-Time

Get Anonymous Customer Feedback by Text Message

Our service allows your customers to send you anonymous feedback by text message, but you can still text them back and resolve problems before the customer leaves. It's completely private.

First month FREE. Then only $29 per month per location.
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Jamila Thompson

With 10 years in the restaurant industry and 7 years as a cook/chef, I have a passion for helping restaurant owners succeed and create wonderful experiences for their guests. Food is love.

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