Journalist Creates Fake Business, Easily Buys Yelp Reviews & Social Followers
You've never heard of Freakin' Awesome Karaoke Express? Aww, it's the best mobile karaoke truck in the Bay area! The bad news: it's not real. Freakin'...
Read more »Customer Engagement on Social Media [Infographic]
Our friends over at Sprout Social passed along this infographic showing customer engagement on social media by industry, and the response times and where customer engagement...
Read more »A Complaint is an Invitation to be Awesome
We tend to react negatively to customer complaints. Business owners like you are doing your best to deliver quality under great pressure, both internally from challenges...
Read more »Micah Solomon's Tips for Social Response
This is a guest blog post - details at the end. Guest Contributor Ashley Verrill I've only written one Yelp review in my entire life. It...
Read more »Reactions to Inadequate Customer Service
Today's press release from American Express sheds light on how customers react to bad or below-par customer service. Customers who have bad experiences with a business...
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