Features & Benefits
This page covers our anonymous feedback service, which is included with Text Message Surveys.
Benefits
Retain customers
Don't lose another customer. Give them a way to reach out.
Intercept complaints
Fix issues immediately in private so complaints don't end up online.
Save money
Discover operational, service, product, and facility issues you never expected.
Create positive buzz
Your business will be special by offering such a customer-centric (and awesome) service.
Improve your ratings
Fix issues while the customer is still there (before they become bad reviews).
Show customers you care
You'll be admired, and different from your competition.
Features
Support for Pictures & Video (MMS)
When a customer sends a photo or video to point out an issue that needs addressing, you'll see it on your phone. You can reply with a photo or video, too.
Customizable Auto-reply
When a customer texts your business for the first time, they always receive an auto-reply, customized by you!
Social Sharing
Your customers are going to give you great feedback. We make it super easy to share those positive comments on Facebook and Twitter! Learn more »
Convenience
| No software integration. |
| No downloads. |
| No apps to install. |
| No smartphones required. |
| No setup fees. |
| Your customers can use it immediately. |
For your Business
| Get a phone number in your area code | |
| Professional signage - ready to order | |
| Professional signage - free to download and ready to print | |
| Simple monthly billing | |
| Add additional locations (numbers) easily | |
| Add additional managers to receive messages | |
| Social sharing of customer messages on Facebook & Twitter | |
| Phone number widget for your website. | |
| Testimonial widget - feature positive customer messages. See an example. |
The first month is FREE.
Then only $29 per month per location.
No contracts. No setup fees. Cancel online anytime.
Have questions? We're here to help.
For Managers
| Customizable autoreply | |
| Receive customer comments by text | |
| Receive customer comments by email | |
| Respond to customers by text | |
| Respond to customers by email | |
| Respond to customers from the web site | |
| Multiple managers can receive message and respond to customers | |
| After-hours autoreply | |
| Optional daily email summary of conversations | |
| Simple & informative analytics |
Messaging
| Customer and manager numbers are hidden | |
| Canned responses - saves you from typing on your phone | |
| Customer conversations are stored and viewable | |
| Long SMS message support - up to 1,600 characters | |
| MMS support - photos & video | |
| Messages are private | |
| Profanity is censored by default | |
| Customers can opt-out any time |
By Sending Texts, You Can:
| Put messages on hold | |
| Block annoying people | |
| Put messages on hold for your location | |
| Put messages on hold for yourself | |
| Broadcast a message to all managers at a location |
Why Text Messaging?
Only 43% of US mobile subscribers have a smartphone, but all cell phones can send and receive text messages (no need for an app).
Hi Canada!
Is your business in Canada? Our service works there too!
The first month is FREE.
Then only $29 per month per location.
No contracts. No setup fees. Cancel online anytime.
Have questions? We're here to help.
Share Customer Testimonials
How Social Sharing Works
- Over 75% of customer messages received are positive.
- Share customer comments on Facebook and Twitter with just 2 clicks.
- You choose what to make public.
- Texts are anonymous - you're free to share.
The first month is FREE.
Then only $29 per month per location.
No contracts. No setup fees. Cancel online anytime.
Have questions? We're here to help.
Premium Feature: Text Message Surveys
Our text message-based surveys are easy to set up, and your customers will appreciate the convenience and enjoy the experience. For more information, visit Text Message Surveys.
Premium Feature: Basic Performance Reports
We use automated algorithms to determine the sentiment (positive/negative) of your customer messages, and provide information on message sentiment and volume in these easy-to-read reports. For more information, visit Basic Performance Reports.
Premium Feature: Advanced Performance Analytics
Our analytics service is truly amazing. We provide straightforward analytics and actionable insights into your business: where you're doing great and where your organization and staff need improvement. For more information, visit Advanced Performance Analytics & Reports.
The first month is FREE.
Then only $29 per month per location.
No contracts. No setup fees. Cancel online anytime.
Have questions? We're here to help.
