Business Terms of Service
Last update: January 2, 2022
In order to use the TalkToTheManager service (the "The Service" or "TalkToTheManager"), access the information contained on the TalkToTheManager website (the "Website") or make use of the services provided by TalkToTheManager (the "Service" or "Services"), you (hereinafter referred to as "You" or "Customer") must first read this agreement (the "Agreement") and accept it. You may not avail Yourself of the Service, Website or Services if You do not accept this Agreement and the terms therein. You accept the terms of the Agreement by signing up for the Service or using the Service as a client, by agreeing to the terms of the Agreement in the user interface for any TalkToTheManager Service, or by using the TalkToTheManager phone numbers or Services. You understand and agree that we will treat Your use of the Services as acceptance of the terms from that point onwards. BY USING TALKTOTHEMANAGER AND THE TALKTOTHEMANAGER WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE PLEASE DO NOT USE THE WEBSITE AND/OR SERVICES.
By completing the Signup process by creating an account or using the Service, You represent that You have read and agree to the terms and conditions of this Agreement, which also include and incorporate TalkToTheManager’s Terms and Conditions and Privacy Policy. These terms and conditions will remain in effect throughout Your use of the Services and continue after this Agreement expires, cancels or is terminated. These terms and conditions are legally binding should You choose to register for the Service. You may not use the Services and may not accept the terms if (a) You are not of legal age to form a binding contract with us, or (b) You are a person barred from receiving the Services under the laws of the United States or other countries including the country in which You are resident or from which You use the Services.
If You are accepting on behalf of Your employer or another entity, You represent and warrant that: (i) You have full legal authority to bind your employer, or the applicable entity, to these terms of service; (ii) You have read and understand this Agreement; and (iii) You agree, on behalf of the party that You represent, to this Agreement. If You don’t have the legal authority to bind Your employer or the applicable entity, please do not create an account.
We reserve the right to change these Terms of Service from time to time without notice by posting them to TalkToTheManager’s website. When we do, we will also revise the "last update" date of these Terms of Service. Your continued use of the Service after such posting will constitute acceptance by You of such amendments.
1. Grant of Rights to Use Services
1.1 Subject to Your acceptance of and compliance with this Agreement and with the payment requirements for the Services, TalkToTheManager hereby grants You a limited, non-exclusive, non-transferable, non-sublicenseable, revocable right and license during the Term of this Agreement in and under our intellectual property rights, to access and use the Services, solely in accordance with the terms and conditions of this Agreement. Unless explicitly stated otherwise, any new features provided by TalkToTheManager that augment or enhance the current Services shall also constitute “Services” and shall be subject to these terms and conditions. You may not, nor allow any third party to, copy, distribute, sell, disclose, lend, transfer, convey, modify, decompile, disassemble or reverse engineer the Services for any purpose whatsoever. You may not allow any unauthorized third party to access the Services for any purpose whatsoever. All rights not expressly granted under this Agreement are retained by TalkToTheManager.
2. Representations and Warranties; Disclaimers; Limitations of Liability
2.1 You represent and warrant that You will not use the TalkToTheManager Website, Services, TalkToTheManager Properties, TalkToTheManager Marks, or Your message Content in a manner that violates the Acceptable Use Policy (AUP). To this effect, we ask that You take reasonable precautions to promote best practices. Although TalkToTheManager does not assume the duty or obligation to monitor any materials created, posted or sent by You or any third parties, TalkToTheManager reserves the right, in its sole and absolute discretion, to monitor any and all materials posted or sent by You or any third parties at any time without prior notice to ensure that they conform to any usage guidelines or policies relating to our Website or Services.
2.2 You also acknowledge and understand that we do NOT currently allow You to access any 911 or similar emergency services (no traditional 911, E911, or similar access to emergency services). The Services are not intended to replace any primary phone service, such as a traditional landline or mobile phone, that may be used to contact emergency services.
2.3 You further understand and agree that You will have use of the telephone number(s) that are provided as part of the services only until the end of the term of Your Agreement with TalkToTheManager or until TalkToTheManager no longer provides You with Service. You understand and agree that TalkToTheManager is the customer of record for all telephone number(s) provided as part of the Services and, therefore, TalkToTheManager has certain rights with respect to porting of the number(s) (“Porting” is causing or attempting to cause number(s) to be transferred, switched, or otherwise moved to any other service provider, telephone carrier, or any other person or entity). As the customer of record for the telephone number(s), TalkToTheManager owns the telephone number(s) assigned to you. TalkToTheManager reserves the right to refuse to port any telephone number(s) in its sole discretion.
2.4 You understand and agree that following the termination of this Agreement for any reason, your number(s) may be lost and unusable. You agree that TalkToTheManager will not be liable for damages (including consequential or special damages) arising out of any such loss and You hereby waive any claims with respect to any such loss, whether based on contractual, tort or other grounds, even if TalkToTheManager has been advised of the possibility of damages.
2.5 You represent and warrant: (i) that You are solely responsible for Your Content (defined as message content between yourself, agents, customers, and employees, including messaging in signage), including without limitation, the accuracy, appropriateness and completeness of Your Content and all product-related materials and descriptions; (ii) that You have the necessary rights and licenses, consents, permissions, waivers and releases to use and display Your Content; (iii) that Your Content (a) violates, misappropriates or infringes any rights of us or any third party, (b) constitutes defamation, invasion of privacy or publicity, or otherwise violates any rights of any third party, or (c) is designed for use in any illegal activity or promotes illegal activities, including, without limitation, in a manner that might be libelous or defamatory or otherwise malicious, illegal or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, sexual identity, or age; (iv) that Your Content contains any harmful components; and (v) to the extent to which You use any of the TalkToTheManager Marks, that You will conduct Your business in a professional manner and in a way that reflects favorably on the goodwill and reputation of TalkToTheManager. You also represent and warrant that You are responsible for any charges incurred by virtue of Your use of the Service.
2.6 TALKTOTHEMANAGER PROPERTIES, THE TALKTOTHEMANAGER MARKS, THE SERVICES AND ALL TECHNOLOGY, SOFTWARE, FUNCTIONS, CONTENT, IMAGES, MATERIALS AND OTHER DATA OR INFORMATION PROVIDED BY US OR OUR LICENSORS IN CONNECTION THEREWITH (COLLECTIVELY THE "SERVICE OFFERINGS") ARE PROVIDED "AS IS." WE AND OUR LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE TALKTOTHEMANAGER PROPERTIES, THE TALKTOTHEMANAGER MARKS, THE SERVICES OR THE PROMOTIONAL CREDITS. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. WE AND OUR LICENSORS DO NOT WARRANT THAT THE SERVICES OR WEBSITE WILL FUNCTION AS DESCRIBED, WILL BE UNINTERRUPTED OR ERROR FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT THE DATA YOU STORE WITHIN THE SERVICES WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. WE AND OUR LICENSORS SHALL NOT BE RESPONSIBLE FOR ANY SERVICE OR WEBSITE INTERRUPTIONS, INCLUDING, WITHOUT LIMITATION, POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US OR FROM ANY THIRD PARTY OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
2.7 NEITHER WE NOR ANY OF OUR LICENSORS SHALL BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) IN CONNECTION WITH THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY SUCH DAMAGES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE TALKTOTHEMANAGER PROPERTIES, THE TALKTOTHEMANAGER MARKS, THE SERVICES OR PROMOTIONAL CREDITS; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; OR (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT. IN ANY CASE, OUR AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO US HEREUNDER FOR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
2.8 THE SERVICES DO NOT AND ARE NOT INTENDED TO SUPPORT OR CARRY EMERGENCY CALLS TO ANY EMERGENCY SERVICES. "EMERGENCY SERVICES SHALL MEAN SERVICES THAT ALLOW A USER TO CONNECT WITH EMERGENCY SERVICES PERSONNEL OR PUBLIC SAFETY ANSWERING POINTS SUCH AS 911 OR E911 SERVICES." NEITHER TALKTOTHEMANAGER NOR ITS OFFICERS, EMPLOYEES OR AFFILIATES MAY BE HELD LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS (AND YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION), ARISING FROM OR RELATING TO YOUR INABILITY TO USE TALKTOTHEMANAGER OR ITS SERVICES TO CONTACT ANY EMERGENCY SERVICES, OR YOUR FAILURE TO MAKE ADDITIONAL ARRANGEMENTS TO ACCESS EMERGENCY SERVICES.
3. Payment and Cancellation
3.1 Customer shall be responsible for all charges up to the amount of each invoice, and shall pay all charges in U.S. Dollars or in such other currency as agreed to in writing by the parties. Unless agreed to by the parties in writing, Customer shall pay all charges in accordance with the payment terms in the applicable invoice. Customer acknowledges and agrees that any credit card and related billing and payment information that Customer provides to TalkToTheManager may be shared by TalkToTheManager with companies who work on TalkToTheManager's behalf, such as payment processors, effecting payment to TalkToTheManager and servicing Customer's account. TalkToTheManager may also provide information in response to valid legal process, such as subpoenas, search warrants and court orders, or to establish or exercise its legal rights or defend against legal claims. TalkToTheManager shall not be liable for any use or disclosure of such information by such third parties.
3.2 If Customer no longer desires to use the service, Customer must cancel the account by logging in to the TalkToTheManager website and following the cancellation procedure. The cancellation procedure is as follows:
- Navigate to the management area (under Manage tab as of this writing).
- Click the link labeled similar to "close account".
- In the form that is presented, enter the text "close my account" to confirm cancellation.
- Submit the form.
4. Non-payment, suspension, and closing of account
4.1 In the event that payment fails on your account's billing card, we will retry three times. We will retry the first time three days later, and if that fails we will attempt again five days after that. If that attempt fails, we will attempt again seven days later. If that final payment attempt fails, we will suspend your account. After each failure we will notify the account billing administrator(s) by email.
4.2 We will attempt to notify the account administrator(s) by email before the account is suspended. Once suspended, customer messaging will not be available. Before closing your account, we will attempt to contact Customer account administrator(s) by email and text message. Should the account administrator(s) no longer be employed by the company that owns the account or pays on the account, we will make reasonable attempts to contact the business owner or manager in order to reinstate the account. If we fail to reach the administrator(s) or new management, we may close the account any time after the account has been suspended.
5. Be Nice
5.1 Be nice to your customers. It's just good business. We promise we'll always be nice to you, since you're our customer.
5.2 Be nice to us, too. We're good people who are trying to run a business by offering a service that we hope will help your business, make your customers happy, and make the world a little better.
5.3 Be nice to our service. If one or more locations on your account records over the maximum allowed texts through the service in a month, there is probably something wrong. Remember, we have costs, too. We will contact you if you go over this number to work with you on coming up with better practices for managing your messaging. In extreme cases where your usage of the phone number is unsustainable by our cost structure, we may limit your messaging or, in extreme cases, close your account. But we'll always contact you to discuss before taking such action.
5.4 Be honest. If you have multiple business locations and are using the same TalkToTheManager phone number for more than one of them, then you're breaking the rules. If we suspect this based on usage patterns, we'll contact you and encourage you to get a TalkToTheManager number for each location. If you continue, we'll may close your account. But we'll always contact you to discuss before taking such action.
6. Cooperation
6.1 TalkToTheManager will cooperate with law enforcement in the event that the Customer, agent or employee of the Customer, or a user of the Customer's assigned phone number is suspected of harassment, threat, fraud, illegal activity, or other harmful behavior in their use of the Service. This may result in the disclosure to law enforcement officials the complete content of the sender's messages, the logged times, even up to and including the entire message log for a given Customer whose account was involved in the correspondence.
6.2 TalkToTheManager will cooperate with business owners in the event that the client (business client of TalkToTheManager), agent or employee of the client, or a user of the client's assigned phone number is suspected of harassment, threat, fraud, illegal activity, or other harmful behavior in their use of the service. This may result in the disclosure to the client's management the complete content of the sender's messages, the sender's phone number, and the logged times involved in the correspondence.
6.3 Beginning October 1, 2021, we register all new customers of TalkToTheManager into A2P 10DLC. This is a carrier-based regulation that went into effect in October 2021 to help remove the amount of spam texts sent through carriers. The customer's business or entity name, address, email and phone number are registered for text campaigns in A2P 10DLC.
7. Closing
7.1 To the fullest extent permitted by law, TALKTOTHEMANAGER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION FOR NONINFRINGEMENT, SATISFACTORY QUALITY, MERCHANTABILITY AND FITNESS FOR ANY PURPOSE. To the fullest extent permitted by law, TalkToTheManager disclaims all guarantees regarding quantity, quality, or timing of: (i) public customer messages; (ii) Customer responses; (iii) availability and delivery of any messages; EXCEPT FOR INDEMNIFICATION AMOUNTS PAYABLE TO THIRD PARTIES HEREUNDER AND CUSTOMER'S BREACHES OF SECTION 1, TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, INTEREST, GOODWILL, LOSS OR CORRUPTION OF DATA OR FOR ANY LOSS OR INTERRUPTION TO CUSTOMER'S BUSINESS) WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY; AND (b) EACH PARTY'S AGGREGATE LIABILITY TO THE OTHER IS LIMITED TO AMOUNTS PAID OR PAYABLE TO TALKTOTHEMANAGER BY CUSTOMER FOR THE MESSAGE GIVING RISE TO THE CLAIM. Except for payment obligations, neither party is liable for failure or delay resulting from a condition beyond the reasonable control of the party, including without limitation to acts of God, government, terrorism, natural disaster, labor conditions and power failures.
