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customer feedback

A 13-post collection

Page 1 of 2 Older Posts  

The 5 Steps for Gathering and Handling Customer Feedback

When it comes to feedback (from both customers and employees), the time of receiving until the time of action is largely ignored. Everyone in the restaurant...

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Author image Olivia Bachman on restaurants, customer feedback, timing 27 February 2017 Comments

Don't Download Another Comment Card Template

Looking for a free comment card template? It's time to give up on comment cards. Even if you could get your comment cards for free, they...

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Author image John Washam on comment cards, customer feedback, customer relations 23 October 2016 Comments

Restaurant Owners Win with Real-Time Customer Feedback

When you went to a restaurant in the old days, you knew the owner by name, and if something wasn't right with your meal, you could...

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Author image John Washam on restaurants, feedback, customer feedback, complaints 07 August 2016 Comments

We Received a Random Comment Card from 2,000 Miles Away

TalkToTheManager is a customer feedback service, and we deal with routing customer comments to management all day (and all night) long. But we do it digitally....

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Author image Jamila Thompson on comment cards, customer service, customer feedback, talktothemanager 09 July 2016 Comments

Using TalkToTheManager to Receive Customer Feedback on Your iPad

We get quite a few support calls asking how to use TalkToTheManager with the iPad or other tablet. The good news is you can view customer...

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Author image John Washam on talktothemanager, customer feedback, ipad 23 June 2016 Comments

How to Get Anonymous Customer Feedback By Text Message

We know comment cards have their problems. So we made something better. Our service allows your customers to text your business anonymously. When you sign up...

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Author image Olivia Bachman on talktothemanager, sms, customer feedback 14 April 2016 Comments

TalkToTheManager: The Crazy Idea That Works

When I first had the idea for TalkToTheManager back in 2011, it seemed like just an interesting novelty. But the more I spoke to business owners...

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Author image John Washam on customer feedback, startups 25 September 2015 Comments

Why No One Fills Out Your Comment Cards

There are a number of problems with comment cards, but here are the reasons why they usually remain blank after the customer has left. At each...

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Author image Olivia Bachman on feedback, customer feedback, comment cards 22 September 2015 Comments

The Days of the Comment Card Box Are Over

3 years ago, we created this blog post: 5 Big Problems with Comment Cards and it's still our most popular. The reason the article resonates is...

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Author image John Washam on comment cards, customer feedback 09 June 2015 Comments

Customer Feedback: Are We All Chasing the Great White Whale?

Customer feedback. Are we doing it right? We spend so much time creating comment cards, and coming up with survey questions so that we can better...

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Author image Jeremy Luby on comment cards, customer feedback, customer relations, surveys 25 April 2013 Comments
Page 1 of 2 Older Posts  
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