Dealing with Yelp Reviews When Your Clients are Suffering from Mental Illness
We've written before about doctors dealing with Yelp reviews, but when a licensed psychotherapist reached out to us for help, we discovered an area of Yelp...
Read more »Loyalty Begins With the Business, Not the Customer
Restaurants see a lot of loyalty programs: cards, apps, coupon systems, you name it. All have the goal of customer retention, thereby turning a one-time $15...
Read more »Why No One Fills Out Your Comment Cards
There are a number of problems with comment cards, but here are the reasons why they usually remain blank after the customer has left. At each...
Read more »Dear Startups, Please Leave Restaurant Owners Alone
At first glance, the title seems ironic, since we are a startup, and most of our customers are restaurants. But read on, and you'll find we're...
Read more »How Restaurants Differ From Every Other Type of Business
You can define any kind of business by what transaction is involved. The customer pays money for goods or services, or in the case of not-for-profits,...
Read more »Danny Meyer on the Personalness of Creating Food for Guests
Danny Meyer is a well-known restaurateur. He founded Union Square Cafe, Gramercy Tavern, Blue Smoke and Jazz Standard, Shake Shack, The Modern, Cafe 2 and Terrace...
Read more »Dear Google, Please Leave Restaurant Search Results Alone
A couple of surprises have popped up in the last few weeks that affect what consumers see when searching for a restaurant on Google. Both of...
Read more »What You Need to Know Before Replacing Tips with a Service Charge
In Washington State, Seattle restaurant owners are facing the minimum wage increase that came into effect on April 1st. Just because you are in another city...
Read more »Journalist Creates Fake Business, Easily Buys Yelp Reviews & Social Followers
You've never heard of Freakin' Awesome Karaoke Express? Aww, it's the best mobile karaoke truck in the Bay area! The bad news: it's not real. Freakin'...
Read more »Why is Yelp Filtering My Good Reviews?
As a business owner, you need to know that Yelp filters both positive and negative reviews. Yelp has decided that the most credible people on its...
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