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John Washam's Picture

John Washam

In love with restaurants, food, and customer service. I enjoy making espresso-based drinks. We launched TalkToTheManager in March of 2012 to help you improve your relationship with customers.

https://talktothemanager.com 157 posts
  Newer Posts Page 2 of 16 Older Posts  

Don't Download Another Comment Card Template

Looking for a free comment card template? It's time to give up on comment cards. Even if you could get your comment cards for free, they...

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Author image John Washam on comment cards, customer feedback, customer relations 23 October 2016 Comments

The Perfect Feedback Solution for your Staff Meetings

Ever sat in an employee meeting and there was something you wanted to ask or say but were too self-conscious? We've all felt that way. Use...

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Author image John Washam on suggestions, company meeting, employee meeting, staff meeting 16 October 2016 Comments

Restaurant Managers: Fight To Keep Your Crew In 3 Steps

By: Hannah Harrington at Upserve Do you know how much each of your restaurant employees is capable of bringing in? A whopping $84,000 in revenue!...

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Author image John Washam on restaurants, management 04 October 2016 Comments

New Feature: Customer Notes

Was customer #43 the gentleman who ended up buying a round of drinks for the back of house crew? I don't remember because he texted so...

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Author image John Washam on improvements, features, talktothemanager 08 September 2016 Comments

We've Added Maximum Security Measures

Since our business deals with not just restaurant customer feedback, but also feedback for medical clinics, dentist offices, banks, and other businesses where highly sensitive information...

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Author image John Washam on talktothemanager, improvements, security 23 August 2016 Comments

9 Essential Services that Will Transform Your Restaurant

Over the last four years, we've seen hundreds of companies that promise to improve operations, save money, retain customers, or get more customers in the door....

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Author image John Washam on restaurants, operational improvements, services, resources 16 August 2016 Comments

Restaurant Owners Win with Real-Time Customer Feedback

When you went to a restaurant in the old days, you knew the owner by name, and if something wasn't right with your meal, you could...

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Author image John Washam on restaurants, feedback, customer feedback, complaints 07 August 2016 Comments

Using TalkToTheManager to Receive Customer Feedback on Your iPad

We get quite a few support calls asking how to use TalkToTheManager with the iPad or other tablet. The good news is you can view customer...

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Author image John Washam on talktothemanager, customer feedback, ipad 23 June 2016 Comments

Text Message Survey Improvements: Individual Responses

Due to popular demand, we've added individual responses to our SMS survey results. Not only can you view each participant's response, you can even click the...

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Author image John Washam on sms surveys, surveys 03 May 2016 Comments

New Features & Upgrades at TalkToTheManager

Spring has sprung, and so have the features! We've been hard at work all through last year and through the frigid winter to bring you new...

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Author image John Washam on talktothemanager, announcement, features, improvements 11 April 2016 Comments
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