Spring has sprung, and so have the features! We've been hard at work all through last year and through the frigid winter to bring you new features and upgrades, just in time for the flowers to bloom.
New Pricing
We now have 3 plans:
- Starter (which is similar to the old one-size-fits-most plan, without reports)
- Plus Adds SMS Surveys and basic performance reports
- Pro Adds more credits for SMS Surveys, and Advanced Performance Analytics
SMS Surveys
Now your customers can take a survey by text message. Creating and running surveys is super easy, and only takes a few minutes. You'll get straightforward results to help you make business decisions.
Watch the SMS Surveys demo:
Advanced Analytics
Our analytics service is truly amazing. We provide straightforward analytics and actionable insights into your business: where you're doing great and where your organization and staff need improvement.
With Talk to the Manager analytics, you'll be able to get a view of the entire organization, individual locations, and even individual manager performance.
Performance Indicators Available
- Customer message & manager reply volume
- Sentiment analysis of customer messages (positive/negative)
- Customer message categories (and sentiment of category):
- staff
- product
- menu
- cleanliness
- timeliness
- location
- value
- accuracy
- ambience
- average management response percent
- average management time to respond
- percent of negative communications that turned positive
- best/worst times of:
- day (by hour)
- day of week
- day of month
- all stats segmentable by:
- all locations
- single location
- managers on duty at a location
- custom and predefined date ranges from single day (with per-hour granularity) up to all-time
- Printable graphs
- Save graphs as a PDF, png, jpeg, or svg
Read more about this feature »
Reports Permissions
Included free. Now you can give users appropriate access to the right reports, or no reports at all.
Read more about this feature »
Billing Permissions
Included free. We learned from our customers that occasionally you'd like to give billing access to specific people without them being able to control the account or view customer messages. Now you can!
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How to Upgrade
Log in, click the Manage tab and click the "upgrade account" link on the Billing panel. Choose the plan you'd like to upgrade to, and complete the upgrade.
