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New Features & Upgrades at TalkToTheManager

Spring has sprung, and so have the features! We've been hard at work all through last year and through the frigid winter to bring you new features and upgrades, just in time for the flowers to bloom.

New Pricing

We now have 3 plans:

New TalkToTheManager pricing tiers

SMS Surveys

Now your customers can take a survey by text message. Creating and running surveys is super easy, and only takes a few minutes. You'll get straightforward results to help you make business decisions.

Text Message Survey - TalkToTheManager

Watch the SMS Surveys demo:

Read more about SMS Surveys »

Advanced Analytics

Our analytics service is truly amazing. We provide straightforward analytics and actionable insights into your business: where you're doing great and where your organization and staff need improvement.

With Talk to the Manager analytics, you'll be able to get a view of the entire organization, individual locations, and even individual manager performance.

advanced performance analytics

Performance Indicators Available

  • Customer message & manager reply volume
  • Sentiment analysis of customer messages (positive/negative)
  • Customer message categories (and sentiment of category):
    • staff
    • product
    • menu
    • cleanliness
    • timeliness
    • location
    • value
    • accuracy
    • ambience
  • average management response percent
  • average management time to respond
  • percent of negative communications that turned positive
  • best/worst times of:
    • day (by hour)
    • day of week
    • day of month
  • all stats segmentable by:
    • all locations
    • single location
    • managers on duty at a location
  • custom and predefined date ranges from single day (with per-hour granularity) up to all-time
  • Printable graphs
  • Save graphs as a PDF, png, jpeg, or svg

Read more about this feature »

Reports Permissions

Included free. Now you can give users appropriate access to the right reports, or no reports at all.

reports access user interface

Read more about this feature »

Billing Permissions

Included free. We learned from our customers that occasionally you'd like to give billing access to specific people without them being able to control the account or view customer messages. Now you can!

billing access user interface

Read more about this feature »

How to Upgrade

Log in, click the Manage tab and click the "upgrade account" link on the Billing panel. Choose the plan you'd like to upgrade to, and complete the upgrade.

link to upgrade your TalkToTheManager Account

Handle Complaints Privately, in Real-Time

Get Anonymous Customer Feedback by Text Message

Our service allows your customers to send you anonymous feedback by text message, but you can still text them back and resolve problems before the customer leaves. It's completely private.

First month FREE. Then only $29 per month per location.
No contracts. No setup fees. Cancel online anytime.

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