TalkToTheManager - Helping Restaurants Improve Operations, Save Money and Foster Customer Relationships since 2012

Don't Download Another Comment Card Template

Looking for a free comment card template? It's time to give up on comment cards. Even if you could get your comment cards for free, they...

Loyalty Begins With the Business, Not the Customer

Restaurants see a lot of loyalty programs: cards, apps, coupon systems, you name it. All have the goal of customer retention, thereby turning a one-time $15...

Study: 70% of Restaurant Customers Never Come Back

Thanx, which helps merchants identify, engage, and retain their best customers, today published "6 Critical Stats for Customer Loyalty," a 2014 retail and restaurant study highlighting...

Customer Engagement on Social Media [Infographic]

Our friends over at Sprout Social passed along this infographic showing customer engagement on social media by industry, and the response times and where customer engagement...

The 6 Rules of Restaurant Photo Etiquette

Most folks that have a camera phone have done it, including me. A gorgeous plate has been laid in front of you, and the food almost...

Customer Feedback: Are We All Chasing the Great White Whale?

Customer feedback. Are we doing it right? We spend so much time creating comment cards, and coming up with survey questions so that we can better...

Avoid Cliche Interactions With Customers

It starts with, "Hi, my name is Jordan, and I'll be your server tonight." When your customer asks, "What's good here?" the server replies, "Everything." After...