The Days of the Comment Card Box Are Over
3 years ago, we created this blog post: 5 Big Problems with Comment Cards and it's still our most popular. The reason the article resonates is...
Read more »The Pitfalls of Buying Fake Online Reviews
Every business owner is concerned about their company's reputation. The lengths we go to keep our image clean can often be surprising, and though negative feedback...
Read more »Urbanspoon App to Shut Down
A few years ago, we had a nice talk with an executive from Urbanspoon (over a lunchtime whiskey cocktail), and we've always been fans of the...
Read more »How To See the Filtered Reviews on Yelp
Yelp calls these "not currently recommended" reviews and they are way, way down on a business' Yelp page. 1. Scroll all the way to the bottom...
Read more »The Top 5 Review Sites Restaurant Owners Should Watch
1. Yelp Yelp is the undisputed king of business review sites, and also the most controversial. It publishes crowd-sourced reviews about local businesses, and runs an...
Read more »The Washington Post Looks Into Yelp Accusations (video)
If you've seen our recent blog post about Yelp's filter "Why Your Yelp Reviews Disappear", you've probably wondered how this works, and what the impact is....
Read more »10 Places with the Most Reviews on Yelp
Curious about who's getting the most Yelp buzz? These were the top numbers on May 29, 2015. 1. Bottega Louie 10,398 reviews, 4 stars (over...
Read more »Restaurant Reviews to Appear in Facebook Search
Facebook will soon be displaying restaurant reviews when visitors search for or visit pages of restaurants. These reviews are pulled from reputable publications such as New...
Read more »33% of Customers Say 3 Stars Isn't Good Enough
In a recent survey of over 500 people of different backgrounds, aged 25-50, performed over 3 weeks, ReviewTrackers asked: Would you eat a restaurant that had...
Read more »"Blackfish" Cinematographer Joins "Billion Dollar Bully" (Yelp Documentary) Team
Jonathan Ingalls, acclaimed cinematographer of Blackfish, has joined the Billion Dollar Bully team. This will no doubt lead to a very impactful documentary, which takes on...
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