The Story of the Brown M&Ms
You may have heard the story of some high-maintenance entertainers that have very particular tastes when it comes to what they require when they tour or...
Read more »How Doctor Reviews Differ from Restaurant Reviews
Small business owners (including doctors) have strong linkages between their personal identity and the business' identity, but doctors often take negative patient reviews even more personally...
Read more »Text the President of the United States
Have a question for President Obama? Don't you wish you could just text him? - What? You don't have his number in your phone already? DoSomething....
Read more »Chefs at Aspen Food & Wine 2013 Read their Restaurants' Yelp Reviews
We've showcased dramatic Yelp review readings before. Hilarious! At the Aspen Food & Wine Classic, Eater took the Yelp dramatic readings one step further by asking...
Read more »Our First Service Trophy Presented to Serendipity Cafe
On Friday, we presented our first Founder's Vision Service Award to Serendipity Cafe and Lounge, right here in Seattle. Jennifer Young (owner), John, and Jeremy presenting...
Read more »Avoid Cliche Interactions With Customers
It starts with, "Hi, my name is Jordan, and I'll be your server tonight." When your customer asks, "What's good here?" the server replies, "Everything." After...
Read more »We Made It As Simple As Possible to Get Honest Customer Feedback
This is my wife's phone. It's your basic, no-frills cell phone. She's had it for 7 years, and she won't upgrade. It has no camera and...
Read more »Advice from the Yelp Elite on How to Avoid Negative Reviews
Many business owners that are aware of Yelp and follow their ratings also know of the Yelp Elite. Elite status is attained after a significant contribution...
Read more »Site Allows Businesses to Review Their Customers
After heading up a landscaping company for over 20 years, Matt Stachel was fed up with the way some customers were treating him and other business...
Read more »A Complaint is an Invitation to be Awesome
We tend to react negatively to customer complaints. Business owners like you are doing your best to deliver quality under great pressure, both internally from challenges...
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