27 Tips On How To Be A Good Server To Share With Your Staff Tonight
By Theresa Navarra at Upserve When you decided to become a restaurant server, no one handed you a guide on how to be a good server...
Read more »How Restaurants Differ From Every Other Type of Business
You can define any kind of business by what transaction is involved. The customer pays money for goods or services, or in the case of not-for-profits,...
Read more »Avoid Cliche Interactions With Customers
It starts with, "Hi, my name is Jordan, and I'll be your server tonight." When your customer asks, "What's good here?" the server replies, "Everything." After...
Read more »New, Old-Fashioned Neighborly Love Can Save Our Economy
Do you remember the good ol' days? Ok, if you're anywhere near my age, probably not. But just like me, I'm sure you've seen those old,...
Read more »Customers Should Be Leading the Customer Service Revolution
When you have a true solution, I mean a real steadfast solution to a nagging problem (even a small problem), it's a win-win. No one side...
Read more »"Help Us Before You Yelp Us"
As a follow-up to this story about devious customers extorting restaurants for gift certificates and other compensation for not posting a negative review online, we bring...
Read more »Reactions to Inadequate Customer Service
Today's press release from American Express sheds light on how customers react to bad or below-par customer service. Customers who have bad experiences with a business...
Read more »5 Big Problems with Comment Cards
Comment cards are a common tool for getting customers to tell you what's on their mind, but they're far from perfect. There are a few ways...
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