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"Help Us Before You Yelp Us"

As a follow-up to this story about devious customers extorting restaurants for gift certificates and other compensation for not posting a negative review online, we bring you this video from Sacramento's CBS13:

link to video

As an addition to the story, other restaurants have a unique way to avoid the bad reviews: "help us before you Yelp us."

DeVere's Irish Pub in downtown Sacramento wants customers to approach them for any complaints before ranting away on a social website.

"Things happen," assistant manager Juliet House said. "If you let us know you're not happy, we'll take care of it. If you leave without saying anything unhappy and you never come back, you may never realize what a good restaurant you were at."

"I think it's the customer service that we offer people that brings them back," she said.

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