Consumers have found their voice... and you should buy stock in megaphones.
We've always asked for feedback after the fact. How was your meal? Did you enjoy your stay? This is a great way to improve future visits...
Read more »A Text a Day Keeps the Bad Reviews Away
We all deal with them almost every day. Whether we're researching a new product we're interested in, Googling a new Thai restaurant in town, or even...
Read more »4 Reasons Why Online Reviews Are the New Comment Cards
1. Both are after the fact You don't give out comment cards during someone's meal, you give it to them with their check. The same is...
Read more »They Said What? What to Do When You Get a Bad Review
It's bound to happen. At some point, you will have a customer post a bad comment or review about your business, product and/or service. In...
Read more »Advice from the Yelp Elite on How to Avoid Negative Reviews
Many business owners that are aware of Yelp and follow their ratings also know of the Yelp Elite. Elite status is attained after a significant contribution...
Read more »Site Allows Businesses to Review Their Customers
After heading up a landscaping company for over 20 years, Matt Stachel was fed up with the way some customers were treating him and other business...
Read more »Micah Solomon's Tips for Social Response
This is a guest blog post - details at the end. Guest Contributor Ashley Verrill I've only written one Yelp review in my entire life. It...
Read more »Pulling Back The Curtain: Online Reviewees, Reviewers, & How To Get Instant Feedback
"because we want to pull back the curtain and reveal the wizard" Online reviews are scary and unknown. They can really hurt businesses. They can also...
Read more »Businesses Conspired for Better Yelp Reviews
Yelp recently busted what it calls a "review-swapping ring," in which partners in a business networking group posted top ratings and glowingly positive reviews of each...
Read more »Oregon Dentist Sues Patient for $300,000 for Bad Online Review
Dr. Mo Saleh, dentist, is suing a patient for $300,000, stating that the review his patient, Spencer Bailey, posted on Yelp is costing his business...
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