Restaurant Owners Win with Real-Time Customer Feedback
When you went to a restaurant in the old days, you knew the owner by name, and if something wasn't right with your meal, you could...
Read more »Why No One Fills Out Your Comment Cards
There are a number of problems with comment cards, but here are the reasons why they usually remain blank after the customer has left. At each...
Read more »Birmingham Bikeshare is Testing Locations Using TalkToTheManager
In April, signs started popping up in locations on the streets (literally) around Birmingham, AL. Birmingham Bikeshare is testing out potential locations around the city to...
Read more »No Feedback Too Small: A 3-Step Guide to a Better Call To Action
You want to listen to your customers, but how do you get them to initiate the conversation? We've all seen the sticker on the back of...
Read more »3 Tips to Better Feedback
These are simple because simplicity is key. For instance, making sure your wait staff introduces themselves can increase their tips by over 8%. How hard is...
Read more »Comment Cards & Surveys Are Inconvenient for Customers
Do these jeans make my butt look big? Anyone heard that question before? Not the most fun to answer, but we're not going to start by...
Read more »4 Reasons Why Online Reviews Are the New Comment Cards
1. Both are after the fact You don't give out comment cards during someone's meal, you give it to them with their check. The same is...
Read more »How Comment Cards Mislead You
Comment cards have multiple problems, but one that dawned on me recently is that most customers will not go through the trouble of filling out a...
Read more »Customers Should Be Leading the Customer Service Revolution
When you have a true solution, I mean a real steadfast solution to a nagging problem (even a small problem), it's a win-win. No one side...
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