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We've entered into a partnership with Restaurant Unstoppable to sponsor episodes of this amazing show! Starting in early January, subscribers to the Restaurant Unstoppable podcast will...
Read more »27 Tips On How To Be A Good Server To Share With Your Staff Tonight
By Theresa Navarra at Upserve When you decided to become a restaurant server, no one handed you a guide on how to be a good server...
Read more »Exceptional or Expected: The Small Things that Keep Customers Coming Back
There's a saying about customer service suggesting that "You're only as good as your last transaction". In reality, you're really judged by your next "transaction", meaning...
Read more »13 Restaurant Customer Service Mistakes You Need to Know
It takes work to maintain a high level customer service. Once you think you've nailed it, it can be easy to fall into a rut without...
Read more »We Received a Random Comment Card from 2,000 Miles Away
TalkToTheManager is a customer feedback service, and we deal with routing customer comments to management all day (and all night) long. But we do it digitally....
Read more »How Restaurants Differ From Every Other Type of Business
You can define any kind of business by what transaction is involved. The customer pays money for goods or services, or in the case of not-for-profits,...
Read more »5 Tips for Improving Patient Reviews
At the 12th Annual Spine, Orthopedic and Pain Management-Driven Conference in Chicago on June 13, Beth Berger, national director of the healthcare practice at Arthur J....
Read more »No Feedback Too Small: A 3-Step Guide to a Better Call To Action
You want to listen to your customers, but how do you get them to initiate the conversation? We've all seen the sticker on the back of...
Read more »Our First Service Trophy Presented to Serendipity Cafe
On Friday, we presented our first Founder's Vision Service Award to Serendipity Cafe and Lounge, right here in Seattle. Jennifer Young (owner), John, and Jeremy presenting...
Read more »Avoid Cliche Interactions With Customers
It starts with, "Hi, my name is Jordan, and I'll be your server tonight." When your customer asks, "What's good here?" the server replies, "Everything." After...
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