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customer service

A 13-post collection

Page 1 of 2 Older Posts  

We're Sponsoring Restaurant Unstoppable

We've entered into a partnership with Restaurant Unstoppable to sponsor episodes of this amazing show! Starting in early January, subscribers to the Restaurant Unstoppable podcast will...

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Author image John Washam on restaurants, management, customer service, podcast 02 January 2022 Comments

27 Tips On How To Be A Good Server To Share With Your Staff Tonight

By Theresa Navarra at Upserve When you decided to become a restaurant server, no one handed you a guide on how to be a good server...

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Author image John Washam on restaurants, customer service, service 28 November 2017 Comments

Exceptional or Expected: The Small Things that Keep Customers Coming Back

There's a saying about customer service suggesting that "You're only as good as your last transaction". In reality, you're really judged by your next "transaction", meaning...

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Author image Jamila Thompson on customer service, customer retention 16 December 2016 Comments

13 Restaurant Customer Service Mistakes You Need to Know

It takes work to maintain a high level customer service. Once you think you've nailed it, it can be easy to fall into a rut without...

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Author image Olivia Bachman on customer service, restaurants 26 September 2016 Comments

We Received a Random Comment Card from 2,000 Miles Away

TalkToTheManager is a customer feedback service, and we deal with routing customer comments to management all day (and all night) long. But we do it digitally....

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Author image Jamila Thompson on comment cards, customer service, customer feedback, talktothemanager 09 July 2016 Comments

How Restaurants Differ From Every Other Type of Business

You can define any kind of business by what transaction is involved. The customer pays money for goods or services, or in the case of not-for-profits,...

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Author image John Washam on service, customer service, expenses, restaurants, food, emotion 21 September 2015 Comments

5 Tips for Improving Patient Reviews

At the 12th Annual Spine, Orthopedic and Pain Management-Driven Conference in Chicago on June 13, Beth Berger, national director of the healthcare practice at Arthur J....

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Author image John Washam on customer service, medical, online reviews, patient relations, patient reviews 15 June 2014 Comments

No Feedback Too Small: A 3-Step Guide to a Better Call To Action

You want to listen to your customers, but how do you get them to initiate the conversation? We've all seen the sticker on the back of...

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Author image Jeremy Luby on comment cards, customer service, feedback 23 July 2013 Comments

Our First Service Trophy Presented to Serendipity Cafe

On Friday, we presented our first Founder's Vision Service Award to Serendipity Cafe and Lounge, right here in Seattle. Jennifer Young (owner), John, and Jeremy presenting...

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Author image John Washam on customer service, customers, trophy 28 April 2013 Comments

Avoid Cliche Interactions With Customers

It starts with, "Hi, my name is Jordan, and I'll be your server tonight." When your customer asks, "What's good here?" the server replies, "Everything." After...

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Author image John Washam on customer relations, customer service, engagement, service 28 March 2013 Comments
Page 1 of 2 Older Posts  
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