The Yelp Revenue Estimator: What Is It and How Does It Work?
Yelp announced a new revenue estimator this week. The hope? That Yelp can now actually show you how much money they are generating for your business....
Read more »Consumers have found their voice... and you should buy stock in megaphones.
We've always asked for feedback after the fact. How was your meal? Did you enjoy your stay? This is a great way to improve future visits...
Read more »3 Tips to Better Feedback
These are simple because simplicity is key. For instance, making sure your wait staff introduces themselves can increase their tips by over 8%. How hard is...
Read more »A Text a Day Keeps the Bad Reviews Away
We all deal with them almost every day. Whether we're researching a new product we're interested in, Googling a new Thai restaurant in town, or even...
Read more »Comment Cards & Surveys Are Inconvenient for Customers
Do these jeans make my butt look big? Anyone heard that question before? Not the most fun to answer, but we're not going to start by...
Read more »4 Reasons Why Online Reviews Are the New Comment Cards
1. Both are after the fact You don't give out comment cards during someone's meal, you give it to them with their check. The same is...
Read more »We Made It As Simple As Possible to Get Honest Customer Feedback
This is my wife's phone. It's your basic, no-frills cell phone. She's had it for 7 years, and she won't upgrade. It has no camera and...
Read more »They Said What? What to Do When You Get a Bad Review
It's bound to happen. At some point, you will have a customer post a bad comment or review about your business, product and/or service. In...
Read more »Advice from the Yelp Elite on How to Avoid Negative Reviews
Many business owners that are aware of Yelp and follow their ratings also know of the Yelp Elite. Elite status is attained after a significant contribution...
Read more »Site Allows Businesses to Review Their Customers
After heading up a landscaping company for over 20 years, Matt Stachel was fed up with the way some customers were treating him and other business...
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