FSTEC 2013
The Foodservice Technology Conference & Showcase being held this year at the Talking Stick Resort in Scottsdale Arizona was founded in 1996. In 2013 it is...
Read more »Yelp's New Mobile Reviews, And What They Mean to You
About a month ago, Yelp introduced a new feature. They now allow their reviewers to leave reviews from their mobile phone. In the past they have...
Read more »No Feedback Too Small: A 3-Step Guide to a Better Call To Action
You want to listen to your customers, but how do you get them to initiate the conversation? We've all seen the sticker on the back of...
Read more »Text the President of the United States
Have a question for President Obama? Don't you wish you could just text him? - What? You don't have his number in your phone already? DoSomething....
Read more »Chefs at Aspen Food & Wine 2013 Read their Restaurants' Yelp Reviews
We've showcased dramatic Yelp review readings before. Hilarious! At the Aspen Food & Wine Classic, Eater took the Yelp dramatic readings one step further by asking...
Read more »Our First Service Trophy Presented to Serendipity Cafe
On Friday, we presented our first Founder's Vision Service Award to Serendipity Cafe and Lounge, right here in Seattle. Jennifer Young (owner), John, and Jeremy presenting...
Read more »Customer Feedback: Are We All Chasing the Great White Whale?
Customer feedback. Are we doing it right? We spend so much time creating comment cards, and coming up with survey questions so that we can better...
Read more »Yelp's 100 Million Unique Visitors - An Infographic
Yelp recently released an infographic showing an interesting breakdown of not only the reviews and businesses affected, but also some insight into who is using the...
Read more »Love or Hate Yelp - 3 Reasons You Must Claim Your Business' Profile
I talk to business owners on the regular, and if there is one word that always sparks a conversation, it's Yelp. There is a lot of...
Read more »Avoid Cliche Interactions With Customers
It starts with, "Hi, my name is Jordan, and I'll be your server tonight." When your customer asks, "What's good here?" the server replies, "Everything." After...
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