The 5 Steps for Gathering and Handling Customer Feedback
When it comes to feedback (from both customers and employees), the time of receiving until the time of action is largely ignored. Everyone in the restaurant...
Read more »13 Restaurant Customer Service Mistakes You Need to Know
It takes work to maintain a high level customer service. Once you think you've nailed it, it can be easy to fall into a rut without...
Read more »How to Buy Extra Text Message Survey Texts
You spoke, we listened! With many of our customers upgrading to use Text Message Surveys, we were hearing concerns about running out of survey texts. This...
Read more »Try Text Message Surveys for Free
We've added a sample amount of credits so customers on the $29/month plan (with free trial) can try out Text Message Surveys at their businesses....
Read more »How to Get Anonymous Customer Feedback By Text Message
We know comment cards have their problems. So we made something better. Our service allows your customers to text your business anonymously. When you sign up...
Read more »Hotel Tips for Getting More Texts Using TalkToTheManager
For TalkToTheManager hotelier customers, we want to help you get the most value from our service, so we've put together this brief list of tips to...
Read more »Production Update: Billion Dollar Bully
We just received an update from the production team of Billion Dollar Bully: Plain and simply, LOTS is happening! We initially thought we would be finished...
Read more »Stuck in a Blizzard? 5 Emergency Food Safety Tips
With much of the northeast covered in snow, and cities and workplaces frozen in place, it's important to remember a few extra tips for food safety....
Read more »Documentary Seeking Business Owners Harassed or Extorted By Yelp
We received a note recently from Kaylie Milliken, producer of Billion Dollar Bully, a Yelp-focused documentary, that she is seeking business owners willing to help the...
Read more »Documentary Seeking Business Owners to Read Their Own 1-Star Yelp Reviews
We received word today from Mellissa Wood that the producers of Billion Dollar Bully, a Yelp-focused documentary, are seeking business owners willing to help the documentary...
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