The 5 Steps for Gathering and Handling Customer Feedback
When it comes to feedback (from both customers and employees), the time of receiving until the time of action is largely ignored. Everyone in the restaurant...
Read more »Exceptional or Expected: The Small Things that Keep Customers Coming Back
There's a saying about customer service suggesting that "You're only as good as your last transaction". In reality, you're really judged by your next "transaction", meaning...
Read more »7 Quick Tips for a Better Restaurant Inventory
By Joy Ugi at Orderly What's the big deal with restaurant inventory? Well, a lot actually. Let's start with the fact that it saves you truckloads...
Read more »Don't Download Another Comment Card Template
Looking for a free comment card template? It's time to give up on comment cards. Even if you could get your comment cards for free, they...
Read more »The Perfect Feedback Solution for your Staff Meetings
Ever sat in an employee meeting and there was something you wanted to ask or say but were too self-conscious? We've all felt that way. Use...
Read more »Restaurant Managers: Fight To Keep Your Crew In 3 Steps
By: Hannah Harrington at Upserve Do you know how much each of your restaurant employees is capable of bringing in? A whopping $84,000 in revenue!...
Read more »13 Restaurant Customer Service Mistakes You Need to Know
It takes work to maintain a high level customer service. Once you think you've nailed it, it can be easy to fall into a rut without...
Read more »New Feature: Customer Notes
Was customer #43 the gentleman who ended up buying a round of drinks for the back of house crew? I don't remember because he texted so...
Read more »We've Added Maximum Security Measures
Since our business deals with not just restaurant customer feedback, but also feedback for medical clinics, dentist offices, banks, and other businesses where highly sensitive information...
Read more »8 Ways to Keep Your Top Restaurant Talent
Hospitality employees are a hot commodity, which means operations from mom-and-pop to big chains are scrambling to keep top talent. Here are some ways to keep...
Read more »