A Complaint is an Invitation to be Awesome
We tend to react negatively to customer complaints. Business owners like you are doing your best to deliver quality under great pressure, both internally from challenges...
Read more »Micah Solomon's Tips for Social Response
This is a guest blog post - details at the end. Guest Contributor Ashley Verrill I've only written one Yelp review in my entire life. It...
Read more »How Comment Cards Mislead You
Comment cards have multiple problems, but one that dawned on me recently is that most customers will not go through the trouble of filling out a...
Read more »Pulling Back The Curtain: Online Reviewees, Reviewers, & How To Get Instant Feedback
"because we want to pull back the curtain and reveal the wizard" Online reviews are scary and unknown. They can really hurt businesses. They can also...
Read more »New, Old-Fashioned Neighborly Love Can Save Our Economy
Do you remember the good ol' days? Ok, if you're anywhere near my age, probably not. But just like me, I'm sure you've seen those old,...
Read more »Chef John Howie Responds to Yelp Reviews on YouTube
In the last year, there have been numerous bad examples of chefs responding with anger to Yelp reviews. But Seattle-area chef John Howie takes a positive...
Read more »Customers Should Be Leading the Customer Service Revolution
When you have a true solution, I mean a real steadfast solution to a nagging problem (even a small problem), it's a win-win. No one side...
Read more »Introducing our Amazing New Dashboard
For those that are used to our very simple (and disappointing) dashboard, prepare to be delighted. Behold! The new dashboard! By clicking a number on the...
Read more »Businesses Conspired for Better Yelp Reviews
Yelp recently busted what it calls a "review-swapping ring," in which partners in a business networking group posted top ratings and glowingly positive reviews of each...
Read more »11 Things You Didn't Know About Yelp (but Need To)
As a business owner in the service industry, your business has a profile on Yelp, whether you know about it or even want it. Have you...
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