Bad Day? Shake it Off.
Happy Monday everybody. Taylor, please come over to Spotify. Pretty please?...
Read more »TalkToTheManager: The Crazy Idea That Works
When I first had the idea for TalkToTheManager back in 2011, it seemed like just an interesting novelty. But the more I spoke to business owners...
Read more »Dealing with Yelp Reviews When Your Clients are Suffering from Mental Illness
We've written before about doctors dealing with Yelp reviews, but when a licensed psychotherapist reached out to us for help, we discovered an area of Yelp...
Read more »Dear Startups, Please Leave Restaurant Owners Alone
At first glance, the title seems ironic, since we are a startup, and most of our customers are restaurants. But read on, and you'll find we're...
Read more »How Restaurants Differ From Every Other Type of Business
You can define any kind of business by what transaction is involved. The customer pays money for goods or services, or in the case of not-for-profits,...
Read more »Why is Yelp Filtering My Good Reviews?
As a business owner, you need to know that Yelp filters both positive and negative reviews. Yelp has decided that the most credible people on its...
Read more »How to Grill and Eat a Comment Card (short video)
Just in time for Labor Day and the end of the grilling season, we bring you a video about how to make use of your old...
Read more »More Improvements to the Dashboard
The improvements just keep coming. Back in December, we rolled out some great improvements, especially for customers with multiple locations. Now we've further improved the service...
Read more »What Happens to Your Yelp Reviews When You Kill a Beloved Lion
By now you've heard the story of the American dentist from Minnesota, Walter J. Palmer, who paid at least $50,000 to hunt a lion in...
Read more »Customer Spotlight: Native Health
Welcome to the first of many interviews in our new customer spotlight section. We'll be interviewing some of our customers and finding out who they are,...
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