A Text a Day Keeps the Bad Reviews Away
We all deal with them almost every day. Whether we're researching a new product we're interested in, Googling a new Thai restaurant in town, or even...
Read more »Comment Cards & Surveys Are Inconvenient for Customers
Do these jeans make my butt look big? Anyone heard that question before? Not the most fun to answer, but we're not going to start by...
Read more »4 Reasons Why Online Reviews Are the New Comment Cards
1. Both are after the fact You don't give out comment cards during someone's meal, you give it to them with their check. The same is...
Read more »They Said What? What to Do When You Get a Bad Review
It's bound to happen. At some point, you will have a customer post a bad comment or review about your business, product and/or service. In...
Read more »Micah Solomon's Tips for Social Response
This is a guest blog post - details at the end. Guest Contributor Ashley Verrill I've only written one Yelp review in my entire life. It...
Read more »Pulling Back The Curtain: Online Reviewees, Reviewers, & How To Get Instant Feedback
"because we want to pull back the curtain and reveal the wizard" Online reviews are scary and unknown. They can really hurt businesses. They can also...
Read more »New, Old-Fashioned Neighborly Love Can Save Our Economy
Do you remember the good ol' days? Ok, if you're anywhere near my age, probably not. But just like me, I'm sure you've seen those old,...
Read more »Customers Should Be Leading the Customer Service Revolution
When you have a true solution, I mean a real steadfast solution to a nagging problem (even a small problem), it's a win-win. No one side...
Read more »What Businesses Need to Know About Yelp to Get That One Extra Star
It's no secret that online reviews are effecting businesses deeply. And it's no longer surprising after hearing for the last few years that the vast majority...
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