Text Solution for Curbside Pickup, Customer Feedback, and Communication during the COVID-19 Pandemic

We were hesitant to write any pandemic-related posts to avoid profiting from the pandemic or giving the perception. However, we've had customers reach out to us, asking how they can use our service to accommodate curbside pickup and takeout during the pandemic. So in an effort to help out, even in a small way, I've written this post.

Really, our service has enabled social distancing since 2012. Allowing customers to text you, anonymously, with the ability to respond, is something that is needed right now. Originally we created our service to avoid uncomfortable face-to-face situations for your customers, but still allow for customer concerns to make it to management, even bypassing staff.

Nowadays, every face-to-face conversation is uncomfortable.

So here's how our service can help.

Curbside Pickup/Takeout

When a customer arrives to pick up their order, the pickup zone may be distant or out of sight, therefore honking or expecting to see the customer parked won't fit your business or location.

Simply add your TalkToTheManager number to your signage, like this:
"Text your name to (555) 123-4567 when you arrive"

You can reply by text if you need to tell the customer it will be a few more minutes, or just acknowledge that you'll be outside with the order in a moment.

Curbside Ordering

In addition to pickup, the customer can use the service to order. They can text the order to your TalkToTheManager number, and then you can reply with payment instructions.

Customer Feedback from Afar

We built TalkToTheManager as a customer feedback solution, and it still is. It's the core of what we do. Anonymous feedback with the ability for management/owners to reply in real-time (or when convenient).

Many of our customers put their TalkToTheManager number on take-out bags, using stickers, like this:

Here's more about how it works.

Social Distancing with Communication

Until it's safer to talk face-to-face, we're going to be apart for a while. Many of the young generations generations just don't call on the phone anymore, so you have to meet them where they are comfortable: texting and other messaging methods. We do text, because no apps are required, and we all know how to do it.

So let's text each other for a while and stay safe.