Businesses like yours use TalkToTheManager to get real-time customer feedback, and to respond to customers and fix issues privately.
But what are businesses hoping to get from using our service? We asked them, and here are the results.
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- 19.73 % - Quick, real-time customer feedback
- 14.98 % - To make improvements based on customer feedback
- 13.84 % - Perfect/improve our customer service
- 9.51 % - Keep customers happy / customer satisfaction
- 8.84 % - To create excellent experiences
- 7.73 % - Better communication with customers
- 7.43 % - Handle issues privately to avoid public negative reviews online
- 5.81 % - Convenient feedback mechanism for my customers
- 4.85 % - More customer feedback
- 3.41 % - Customer loyalty
- 2.65 % - Understand my customers
- 1.21 % - Improve customer relationship