Our First Service Trophy Presented to Serendipity Cafe
On Friday, we presented our first Founder's Vision Service Award to Serendipity Cafe and Lounge, right here in Seattle. Jennifer Young (owner), John, and Jeremy presenting...
Read more »Customers Should Be Leading the Customer Service Revolution
When you have a true solution, I mean a real steadfast solution to a nagging problem (even a small problem), it's a win-win. No one side...
Read more »Reactions to Inadequate Customer Service
Today's press release from American Express sheds light on how customers react to bad or below-par customer service. Customers who have bad experiences with a business...
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