Businesses Urge Customers to Remove Bad Reviews
Businesses, in an attempt to improve their overall image, are contacting customers that leave negative reviews on Yelp and urging them to remove the offending review....
Read more »The Good and Bad of Angie's List
You may have heard of Angie's List on the radio or in TV commercials. Angie's List is an online service where customers can read reviews of...
Read more »Businesses Seek To Revive Lawsuit Against Yelp
A group of business owners are asking an appellate court to revive their "extortion" lawsuit against Yelp. They alleged in a case dating to 2010 that...
Read more »Reactions to Inadequate Customer Service
Today's press release from American Express sheds light on how customers react to bad or below-par customer service. Customers who have bad experiences with a business...
Read more »The Big Flaws in Hotel Rankings
I'm sharing an article on how online hotel review sites rank and moderate hotel reviews. It covers online review sites: TripAdvisor, Expedia, Hotels.com, Priceline, and...
Read more »Using Groupon Deals? Your Yelp Rating May Suffer
If your business has jumped on to the Groupon train, you probably have already seen issues arising with customers. Usually these involve misunderstandings such as the...
Read more »TalkToTheManager at Seattle Beta
Those in the Seattle area can check out TalkToTheManager at Spitfire in Belltown on Tuesday, April 24th. We'll be doing demos of TalkToTheManager and showing off...
Read more »We're on The Daily Meal
Today we were featured in an article on TheDailyMeal.com, a popular food and restaurant site. The article is entitled "Having a Dining Disaster? Talk to...
Read more »Parody Video: Tricia & Johanna: Yelpers
Ran across this video I think you'll enjoy. Tricia & Johanna: Yelpers From FunnyOrDie: Tricia & Johanna: Yelpers...
Read more »Dashboard & Message Improvements
Rolled out two changes today. Improved the dashboard by adding message counts and average messages per day since the billing period began. And to make it...
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