Billion Dollar Bully Kickstarter Rewards Arrive
We contributed to the Kickstarter campaign to bring the Yelp documentary "Billion Dollar Bully" to audiences back in March. We're happy to see we received a...
Read more »Danny Meyer Phasing Out Tips At His Restaurants
Starting with The Modern, Danny Meyer's Union Square Hospitality Group will phase out tipping to all of its properties over the course of 2016. The new...
Read more »Loyalty Begins With the Business, Not the Customer
Restaurants see a lot of loyalty programs: cards, apps, coupon systems, you name it. All have the goal of customer retention, thereby turning a one-time $15...
Read more »Why No One Fills Out Your Comment Cards
There are a number of problems with comment cards, but here are the reasons why they usually remain blank after the customer has left. At each...
Read more »Dear Google, Please Leave Restaurant Search Results Alone
A couple of surprises have popped up in the last few weeks that affect what consumers see when searching for a restaurant on Google. Both of...
Read more »US Government Sets Goal to Cut Food Waste In Half
On Wednesday the US Department of Agriculture and the Environmental Protection Agency set a goal to eliminate half of the nation's food waste by the year...
Read more »How to Properly Thaw and Hold Food at Your Restaurant
Since we're in National Food Safety Month, here are some tips to maintain food quality and limit the potential for pathogen growth. Thawing When working to...
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