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John Washam's Picture

John Washam

In love with restaurants, food, and customer service. I enjoy making espresso-based drinks. We launched TalkToTheManager in March of 2012 to help you improve your relationship with customers.

https://talktothemanager.com 157 posts
  Newer Posts Page 16 of 16

TalkToTheManager at Seattle Beta

Those in the Seattle area can check out TalkToTheManager at Spitfire in Belltown on Tuesday, April 24th. We'll be doing demos of TalkToTheManager and showing off...

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Author image John Washam on announcement, solo 23 April 2012 Comments

We're on The Daily Meal

Today we were featured in an article on TheDailyMeal.com, a popular food and restaurant site. The article is entitled "Having a Dining Disaster? Talk to...

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Author image John Washam on press 17 April 2012 Comments

Parody Video: Tricia & Johanna: Yelpers

Ran across this video I think you'll enjoy. Tricia & Johanna: Yelpers From FunnyOrDie: Tricia & Johanna: Yelpers...

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Author image John Washam on parody, video, yelp reviews 09 April 2012 Comments

Dashboard & Message Improvements

Rolled out two changes today. Improved the dashboard by adding message counts and average messages per day since the billing period began. And to make it...

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Author image John Washam on improvements, sms 08 April 2012 Comments

Messages Graph Improved

I've replaced the graphing software on the dashboard, so the graph that shows messages (and responses) by day is much clearer. Before if there were the...

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Author image John Washam on dashboard, features, improvements 31 March 2012 Comments

5 Big Problems with Comment Cards

Comment cards are a common tool for getting customers to tell you what's on their mind, but they're far from perfect. There are a few ways...

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Author image John Washam on comment cards, customer relations, service 18 March 2012 Comments

We've Launched!

After coming up with the concept for Talk To The Manager last fall, and spending a good bit of time talking with restaurant owners and managers,...

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Author image John Washam 04 March 2012 Comments
  Newer Posts Page 16 of 16
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