The Electronic Frontier Foundation is urging a federal appeals court to block an attempt by disgruntled businesses to hold online forums, including Yelp, responsible for customer's...
Read more »Yahoo! Small Business has launched a free new tool to help businesses monitor their online reputation, improve search engine listings, analyze site traffic, and track SEO...
Read more »For those in the Seattle area, I'll be presenting TalkToTheManager at the Tech Cocktail Seattle Mixer & Startup Showcase. So come on by and check it...
Read more »Recently launched Sacramento startup MamaAlwaysSays is a positive alternative to Yelp. This family-founded startup is comprised of: mom Deanna Stevenson, a charter high school counselor; son...
Read more »Businesses, in an attempt to improve their overall image, are contacting customers that leave negative reviews on Yelp and urging them to remove the offending review....
Read more »You may have heard of Angie's List on the radio or in TV commercials. Angie's List is an online service where customers can read reviews of...
Read more »A group of business owners are asking an appellate court to revive their "extortion" lawsuit against Yelp. They alleged in a case dating to 2010 that...
Read more »Today's press release from American Express sheds light on how customers react to bad or below-par customer service. Customers who have bad experiences with a business...
Read more »I'm sharing an article on how online hotel review sites rank and moderate hotel reviews. It covers online review sites: TripAdvisor, Expedia, Hotels.com, Priceline, and...
Read more »If your business has jumped on to the Groupon train, you probably have already seen issues arising with customers. Usually these involve misunderstandings such as the...
Read more »
