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John Washam's Picture

John Washam

In love with restaurants, food, and customer service. I enjoy making espresso-based drinks. We launched TalkToTheManager in March of 2012 to help you improve your relationship with customers.

https://talktothemanager.com 157 posts
  Newer Posts Page 14 of 16 Older Posts  

New: Receive Comments from Customers by E-mail

We not only listen to our customers for new features, but even potential customers. Yay, new feature! You now have a choice when getting anonymous comments...

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Author image John Washam on features, new 11 June 2012 Comments

It's a Press Explosion!

Well, our little company has been getting love from all over the web. logos2012.06" title="" /> And many more! We were featured in The Daily Meal...

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Author image John Washam on press 11 June 2012 Comments

TalkToTheManager Gets Some Gizmodo Love

On Friday night we got a nice surprise as we started seeing traffic coming from Gizmodo, a popular news site that covers gadgets and technology. Thanks...

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Author image John Washam on press, review 04 June 2012 Comments

Having Trouble? Reach Out for Support

As an embarrassing oversight, we had mistakenly not placed any links or methods for you to get to us for support questions (other than the contact...

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Author image John Washam on support 03 June 2012 Comments

FoodBeast Covers TalkToTheManager

Yesterday FoodBeast.com published an impressive article about TalkToTheManager. The coverage was balanced with pros and cons about the service. Check it out! Dig that logo!...

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Author image John Washam on article, press 01 June 2012 Comments

"Help Us Before You Yelp Us"

As a follow-up to this story about devious customers extorting restaurants for gift certificates and other compensation for not posting a negative review online, we bring...

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Author image John Washam on reviews, service 30 May 2012 Comments

Plastic Surgeon Sues Patient for Posting Negative Review

Restaurants and hotels aren't the only categories of service business that are vulnerable to online reviews. Healthcare providers also are wary of reviews appearing on medical...

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Author image John Washam on legal, medical, RateMDs.com, reviews 29 May 2012 Comments

Devious Customers Using Yelp to Extort Restaurants

Restaurant owner Sonny Mayugba was given an offer he almost could not refuse two weeks ago. Not by a local gangster, but by a user of...

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Author image John Washam on online reviews, yelp 26 May 2012 Comments

TalkToTheManager in Stripe Gallery

Stripe is a service that allows businesses to easily enable credit card payments on their website without the expense and burden of PCI compliance. You don't...

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Author image John Washam on talktothemanager 25 May 2012 Comments

One Sandwich Shop's Comeback to Yelper

Posted to Pinterest by Ash Huang via Sha Hwang "This is my new favourite way of dealing with negative feedback" / Sandwich shop in the East Village...

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Author image John Washam on funny, yelp 24 May 2012 Comments
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