How Comment Cards Mislead You
Comment cards have multiple problems, but one that dawned on me recently is that most customers will not go through the trouble of filling out a...
Read more »Chef John Howie Responds to Yelp Reviews on YouTube
In the last year, there have been numerous bad examples of chefs responding with anger to Yelp reviews. But Seattle-area chef John Howie takes a positive...
Read more »Introducing our Amazing New Dashboard
For those that are used to our very simple (and disappointing) dashboard, prepare to be delighted. Behold! The new dashboard! By clicking a number on the...
Read more »Businesses Conspired for Better Yelp Reviews
Yelp recently busted what it calls a "review-swapping ring," in which partners in a business networking group posted top ratings and glowingly positive reviews of each...
Read more »11 Things You Didn't Know About Yelp (but Need To)
As a business owner in the service industry, your business has a profile on Yelp, whether you know about it or even want it. Have you...
Read more »Oregon Dentist Sues Patient for $300,000 for Bad Online Review
Dr. Mo Saleh, dentist, is suing a patient for $300,000, stating that the review his patient, Spencer Bailey, posted on Yelp is costing his business...
Read more »The Benefits of Providing Customer Service Using Social Media (Infographic)
Providing customer service via Twitter, Facebook and other social media is one of the first steps savvy companies take. Studies show that about 84% of company...
Read more »TalkToTheManager Interview on SURF TV
A couple weeks ago we were interviewed by Tim Reha (@timreha) from New Media Synergy at SURF, the startup incubator where we run TalkToTheManager on a...
Read more »Julia Child Remixed: "Keep on Cooking"
In celebration of her 100th birthday, we bring you Julia Child Remixed by John D. Boswell, aka melodysheep, for PBS Digital Studios. Enjoy! "I like to...
Read more »Video: Actor's Dramatic Reading of Yelp Review
Professional actor Chris Kipiniak puts the full weight of his dynamic gifts behind this interpretation of an online restaurant review. Enjoy!...
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