Skip to main content

The Benefits of Providing Customer Service Using Social Media (Infographic)

Providing customer service via Twitter, Facebook and other social media is one of the first steps savvy companies take. Studies show that about 84% of company social media use is geared toward providing customer service.  Which is good and bad. If you’re responding to a tweet that was positive about your business, you can respond to that pat on the back with retweets and a “thank you”.  But if it was a negative tweet, it’s hard to turn around that bad situation, and doing so in public on Twitter and Facebook is painful.

Many leading companies now measure not only customer acquisition costs, but also customer loyalty and how much they engage with a brand.  Firms that engage customers via social media realize a measurable boost in customer loyalty.

At TalkToTheManager, of course we want you to use our service so that customer complaints don’t go public in the first place, but if they do, social media is a great way to address issues after the fact, even though the conversation (and the problem) is public.

Here’s an informative infographic from Bluewolf on this new competitive battleground:Social Customer Service

Thanks to for the heads up.

Losing Customers Costs you Thousands of Dollars

Did you know that it costs 5 times as much to attract a new customer than to keep an existing one?

Handle Complaints Privately, in Real-Time, and Keep Customers Coming Back.
Our service allows your customers to send you anonymous feedback by text message, but you can still text them back and resolve problems before the customer leaves. It's completely private.

First month FREE. Then only $29 per month per location.
No contracts. No setup fees. Cancel at any time.

comments powered by Disqus