We love to take customer feedback and turn it into features. That's when you know you're providing what customers want. Especially when the feature helps us, too, because we also use TalkToTheManager to communicate with potential clients.
On Monday night we launched the after-hours autoreply. This feature lets you set business hours for your business and a special autoreply for customers that text you after hours. In addition, you can hold messages after hours and view those messages the next morning, and respond at your convenience. No need to get a text at 3am when you're trying to get some well-needed sleep.
Setting Business Hours
- When you log in, go to the Manage tab (blue tab).
- Click the name of the location you want to set business hours for.
- In the "After-Hours AutoReply" section, click the Edit button.
To set it up, make sure your time zone is correct for the business location (we set it for you already) and then set your business hours.
Customize the autoreply your customers will get after-hours. You can also have the autoreply be sent again if the customer texts again after a certain number of hours and you're still closed. We find it's best to just leave this blank, because if you're closed and the customer hasn't texted you in the last 24 hours, they will get the after-hours autoreply again and will already know that you're closed. You can optionally use the repeating option to enforce it, especially if you're closed for an extended period of time.
We wanted to make this super-convenient for you and also leave your customers with a great impression of your business. So we've taken care of all the details.
If you don't want messages to be sent to any of your managers after hours, you can opt to have us hold messages for you. Just check that box and catch up in the morning.
Were glad we can make so many customers (and us) happy with this feature. We're always listening, and want to make using TalkToTheManager easy and convenient for you. You've got a business to run!