When you're using TalkToTheManager every day, you tend to text the same sentences quite a bit:
- "Thank you for letting us know. We'll take care of it right away."
- "We appreciate your feedback."
- "Glad you like it! Please take the time to write a review for us!"
So we made it easy for you to save time (we know you're busy) by writing common responses beforehand and making it quick and easy to send them.
Go to the new menu item for canned responses:
Then add as many canned responses as you like. Each will get a shortcut number to use when you're texting.
Then from your phone you can easily send a response to a given customer with their customer number followed by the shortcut (star (*) and number):
We know you won't remember the shortcuts for all of them if you have a bunch. So just text *help and we'll text you back a list!
In addition, from the message view on the website, respond by selecting the canned response you want to send. You can then hit "send" or edit it beforehand.
The texts will show up on your customer's phone the same as if you had typed it with your very own fingers. Give your fingers a break.
There's no extra charge for this additional feature. It's included with your account!