Give your customers the convenience they want. Let them text you. They’re on their phones anyway.
And with our service, both your staffs' and your customers' phone numbers remain anonymous.
With the Internet has come the boom of online review sites and social media. Comment cards
no longer work for several reasons. Businesses need the ability to respond, in real-time.
5 BIG Problems With Comment Cards
- They don’t fix the problem for this customer, only future customers
- They are often out of sight
- Every step to completing a card will lead to fewer submissions
Here are few spots along the process where customers will just give up:
- Finding the card. If it's not on the table or in the guest check, it will likely be missed.
- Have a pen? Most men don’t carry pens with them.
- Length of card. The longer the card and more involved it is, the less likely you'll ever get it.
- Suggesting the customer enter their name and/or address. It’s not hard to do, but it’s more work. And
some folks will not give you their address because either they want to be anonymous or they are afraid you’ll send them junk mail.
- Requiring the customer to mail it. More work = fewer cards you receive.
- Not allowing the customer to be anonymous will lead to fewer responses
- Anonymous comments don’t let you contact the customer to fix the issue
The Modern Way: TalkToTheManager.
See how it works:
First month FREE. Then only $29 per month per location.
No setup fees.
Cancel at any time.