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John Washam's Picture

John Washam

In love with restaurants, food, and customer service. I enjoy making espresso-based drinks. We launched TalkToTheManager in March of 2012 to help you improve your relationship with customers.

https://talktothemanager.com 157 posts
  Newer Posts Page 9 of 16 Older Posts  

Birmingham Bikeshare is Testing Locations Using TalkToTheManager

In April, signs started popping up in locations on the streets (literally) around Birmingham, AL. Birmingham Bikeshare is testing out potential locations around the city to...

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Author image John Washam on feedback 30 April 2015 Comments

Are Some Yelpers Holding Restaurants Hostage?

Yes. We've heard the stories going back 3 years. Recently two women in Boston seated themselves without reservations at a restaurant and threatened to leave a...

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Author image John Washam on yelp, yelp reviews 27 April 2015 Comments

"Billion Dollar Bully" Reaches $60,000 Kickstarter Goal

Billion Dollar Bully, the upcoming Yelp exposé by Prost Productions, reached its $60,000 funding goal after only 7 days on Kickstarter. Businesses often claim that...

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Author image John Washam on yelp, documentary 27 March 2015 Comments

Video: Yelp Reacts to Upcoming Investigative Documentary

Yesterday, just 4 days after the anti-yelp documentary "Billion Dollar Bully" launched its funding campaign on Kickstarter, Yelp has already released a statement about the makers...

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Author image John Washam on yelp 24 March 2015 Comments

Study: 70% of Restaurant Customers Never Come Back

Thanx, which helps merchants identify, engage, and retain their best customers, today published "6 Critical Stats for Customer Loyalty," a 2014 retail and restaurant study highlighting...

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Author image John Washam on customer relations, customer retention 19 March 2015 Comments

Yelp Documentary "Billion Dollar Bully" on Kickstarter

We've all heard stories of star ratings taking a nosedive after a restaurateur declined advertising or other services offered by Yelp salespeople. And you always weren't...

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Author image John Washam on investigation, yelp 19 March 2015 Comments

Restaurant Staff Read Yelp Reviews About Themselves

You've seen videos of dramatic readings of Yelp reviews, and even well-known chefs reading and responding to their own reviews, but it really hits home when...

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Author image John Washam on yelp, yelp reviews 19 March 2015 Comments

New Dashboard Improvements

Just in time for the holidays, we bring you a new and improved dashboard experience. The new dashboard has been reworked to work with how you...

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Author image John Washam on announcement, features, improvements 14 December 2014 Comments

Improved Account Management

We recently made great improvements to help you simplify account management at TalkToTheManager. There are three aspects of your account that we've simplified: locations managers manager...

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Author image John Washam on features, improvements 16 August 2014 Comments

New Feature: Support for Long Text Messages!

This has been a long time coming. We've changed the messaging system to allow you to receive long text messages from customers, as well as the...

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Author image John Washam on features, important, improvements 03 August 2014 Comments
  Newer Posts Page 9 of 16 Older Posts  
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