Sit back and watch this video that will answer every question you have about our service.
Running time: 28m 37s
Questions covered (each question links to an individual video excerpt):
- How does it work?
- What will my customers see?
- What do customer messages look like?
- How do I reply to a customer?
- If it's anonymous, how do I identify a customer?
- How does your pricing work? What is a location?
- Can I have multiple locations on one account?
- How long does it take to set up?
- Do you send signage to me?
- Do I have to be good with computers to use this?
- My managers are busy and may not be able to respond to a customer immediately. How do you remedy that?
- When managers go on vacation or are off-duty, how can they keep from getting these messages?
- What if a customer is sending annoying texts? What about text spam?
- Can I receive customer messages by email instead of text message?
- Are there limits on texts?
- Can I use one number for multiple locations?
- Do you support multiple managers receiving messages?
- I don't run a restaurant. Will this still work for my business?
- Will I get complaints all the time?
- How many messages can I expect per day?
- We have a call center that will handle these messages. Can we use your service to offset our costs?
- Do you have to sign a contract?
- How does billing work?
- We have many locations. Can we get a discount?
- Can you invoice me?
- How is this different from Yelp?
- How long have you been in business?