This is my wife's phone. It's your basic, no-frills cell phone. She's had it for 7 years, and she won't upgrade. It has no camera and no wi-fi. It can't download apps. It doesn't have a touch screen. But it can do one thing that I care about:
This phone can use TalkToTheManager.
Because it can send and receive text messages, it can take advantage of every feature of the TalkToTheManager service. It can send messages (for customers or business owners) and take advantage of our text commands (hold messages when off-duty, block annoying customers, broadcast a message to entire management staff).
Comment cards have too many problems to explain here , and surveys take too much time.
When customers want to give you feedback, they want something simple, fast, and fun, and for many people, anonymous.
Simple
TalkToTheManager lets your customers send you feedback with a text message. The message is sent to the cell phones of everyone on duty. And you can respond to the customer with a text message or from the website.
Fast
For your customer, TalkToTheManager is as easy as a tweet. Many of your customers send texts all day long, and sometimes dozens of times more often than they tweet. This is just as easy. They see the phone number on a sign at your business, and they send a text to the number. It takes mere moments.
Fun
Even though many people send tens to hundreds of texts per day, it's still fun. And sending a text to a business owner is interesting, too. They immediately get an auto-reply in your own words, and then you can reply to their text if desired.
Anonymous
Your customers can't see your cell phone number, and you can't see theirs. By letting customers know (on signs or when they are ordering) they feel confident that they can provide honest, open feedback. This way you get the real scoop on what your customers are thinking. Because you don't want to read their "unfiltered" opinion in an online review.
One more thing:
Across the board, 75% of customer texts are positive. So you'll be getting great stuff from your customers throughout the week, and use those positive messages on your Twitter and Facebook. Check out social sharing, included free with TalkToTheManager. We made that easy, too.
Check out TalkToTheManager. It doesn't get any easier than this.